Reviews
Great service every time!
Mike is always pleasant and professional. The staff is the same and the car comes out better than when it went in!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peggy, thank you for your business and we look forward to helping with your automotive needs in the future! Best, Jim Klimas, General Manager
Best Service Department!
Cadillac Lynnfield has the best service department hands down. The bottom piece of my car was hanging off, I went in last minute and was taken care of right away and out within 30 minutes. I have also been in a few times for a fuse issue and again, they were fantastic! I will never go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Cherise, for taking the time to share your experience with us. On behalf of the entire team here in Lynnfield, we thank you for your business and look forward to serving your automotive needs in the future! Sincerely, Jim Klimas, General Manager
Good service. Friendly people
The service was good as always and so were the people .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Diana, for taking the time to share your feedback. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager
Herb Chambers Cadillac
My car needed warranty work and parts. Mike was very professional and courteous and helped get this job done quickly. The car was fixed right and I'm extremely happy with the end result.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rob, for taking the time to share your feedback. We're thrilled that you enjoyed working with Mike. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager
customer service at the service department
Great very respectful which I really appreciate it and will definitely be back and recommend you guys ASAP awesome in and out very fast which I really need to look very busy with my work schedule
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rodney, for taking the time to share your feedback. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager
Outstanding Service
Just the BEST service ever - Mike and the HCC Team just do a great job servicing and taking care of us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! We're thrilled that you enjoyed working with Mike and the team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager
An Incredible Experience
Absolute professionalism is the only way I can describe this dealership. I didn't realize that service such as this was provided anywhere anymore. Upon entering the service area, I was greeted by Mr. Anagnos, who listened carefully to the issue (a series of warning lights) and agreed to provide a free assessment and car wash. Shortly after giving me a tour of an incredible reception waiting area filled with complimentary refreshments and reading material he gave me an assessment of what was needed and the cost, and agreed to obtain the part and provide the repair immediately. The newly washed car was returned to me in about an hour at a lower cost than I had been led to believe at another dealer. What makes this experience even more impressive is that my car is a Florida registered seven year old Chevrolet! Many thanks, Myles Lund
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Myles, for leaving us this great feedback. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Kind Regards, Jim Klimas, General Manager
great service, very helpful
always the same---the entire service staff are professional and friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Raymond, for your kind words and we look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Quick, easy, and no negotiating!
I bought my Nissan Rogue last week from the salesman Dick Dooling. It was an overall quick and easy experience. I had a used car in mind that was at a HC dealership further away. We called up Dick and he got the car transported to HC in Lynnfield and we scheduled a time to come and take it for a test drive. Dick even offered to stay late so it was a time my husband and I could both come and look at it. Once we decided to purchase it, the process was super easy. They price their cars at the best price, so you don't have to negotiate. We even double checked the prices and everywhere else was selling for 2-3k more than HC. Overall, it was an quick, easy, and pleasant process and Dick was a helpful and friendly sales person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm thrilled to hear we were able to provide you with a great experience while purchasing your new vehicle. I sincerely appreciate you taking time to share your encouraging words and I'll be certain to share them with the team. Thank you for choosing Herb Chambers Cadillac and we look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Great place for service!
Paul Bartlett is the best! Great service & always treats his customers with the upmost customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ann! I sincerely appreciate you taking time to share your encouraging words and I'll be certain to share them with Paul. Thank you for your wind words and we look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager