Herb Chambers Lexus of Hingham

Kevin Chan, service advisor, was wonderful! From beginning to end. Explained well. He tried his best to make customer (me) happy. The service took longer than expected and he managed to ask his manager to give me a great great deal (free for oil change and state inspection)

Great service excellent support staff - customer service Rat tat tat toodley day day dont know what else to say

My overall experience with Herb Chambers Lexus of Hingham was exceptional. My sale representative, Sammy, took the time to listen to my needs. He was personal and knowledgeable. He was able to compare the different models in a way I could understand. I felt confident choosing the model that really fit my needs and my family. Sale manager, Marcus, was personal and genuine. Evision was very knowledgeable of different products to keep my vehicle protected for my needs. I was also introduced to Kevin, service advisor as well. He was so nice and walked me through what to expect if I need to bring my car in for service. I felt that I was well taken care of and for sure will be in the future.

The service we got from Elijah was exceptional. The service staff was very helpful as well.

Consistently excellent service and professionalism. Elijah is an excellent communicator and problem solver. Thank you

Adam was amazing and so wonderful to work with. Simply the best! Great dealership thank you!

Excellent service for urgent problem. Kevin was very efficient, and clearly communicated with me the status of my vehicle. Whole process went went very smoothly.

Great service, reasonable pricing. I have had both my vehicles serviced there for years. Helpful staff.

The moment I brought my car into Herb Chambers Lexus of Hingham I got top-notch service from Elijah Marciello and others in the service department. They kept me updated throughout the day as to what was going on, and when it would be ready, I wouldn't hesitate to bring my car back, I give them up five star rating out of five

The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there.