Skip to main content

Sullivan Honda

(1,154 reviews)
Visit Sullivan Honda
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 6 awards
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (860) 248-2461 (860) 248-2461
Used (860) 484-7208 (860) 484-7208
Service (860) 484-7651 (860) 484-7651

Reviews

(1,154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sullivan Honda from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent service and quality products

Buying a car can be a good or bad experience depending on the dealership and the cars offered. Sullivan Honda, with David Paolino, sales consultant, is the way to go. Excellent experience, excellent car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lizanmarie, thank you so much for your positive comments about Sullivan Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Loved my experience!!

Working with Dave is always a pleasure. He handled everything for me and I couldn't be happier with my new HRV. Dave knew just what I needed. Tim in the Financing Office made leasing so easy. We were in and out so quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Sullivan Honda! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Car review

Great customer service. Car was well taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Tracy, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Sales

Bought 2014 Honda pilot recently. Joe my sales guy was exceptional. I went in explained my credit situation and told him what I wanted. He didn't pass me off due to my credit and guaranteed they would make it work. I never felt pressured he explained everything and even offered to help me set up my vehicle. Tim the finance person was exceptional as well he took the time out to explain how to fix my credit and explained paperwork in detail as well as fought to get me approved. Great people great experience. Thank you so much!!!! Letisha

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Sullivan Honda. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Awesome!!!

I left Torrington Honda for one year in 2013 and leased another make of car and will never do that again, it was a nightmare. I came back to Sullivan Honda in Torrington in 2016 because I was so happy with my past experiences since 2003. I also sent my daughter to Sullivan Honda to lease her 1st car. Both my daughter and I have had a wonderful experience here at Sullivan's. We will continue to do business and we both find it like family when we come in. Dave Paolino is the best! He takes his time and is always right there with anything you need. He is such as asset to your business. Even after you lease or buy, Dave is always there to answer any of your needs. So thank you Dave and all the Sullivan staff for once again a great wonderful experience in leasing my new HRV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear Dave and our team have provided you and your daughter with such great experiences! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

2019 LX Honda HR-V

Have bought many cars form this dealerships! Have had good service through the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks! We appreciate your business and look forward to your next visit!

Fantastic First Car Sale

This was my first car buying experience and I have to say the guys here at Sullivan were fantastic. I worked with David and he was great in helping pick out the car. I never felt overwhelmed or pressured and the overall experience was great. Plus I got a great deal! Definitely recommend Sullivan’s and will definitely work with them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Mica, thank you for sharing your positive feedback! We understand that it's an important decision where you purchase your first vehicle from, and are so grateful to have been chosen! If you have any questions about your new car, please do not hesitate to give us a call, we're always happy to help. Take care!

Excellent service

Always a great experience. I live in Waterbury and drive to Sullivan Honda in Torrington because of the service. They listen to my needs. If you want a dealership that cares,go to Sullivan Honda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Janet, thank you so much for your positive comments about Sullivan Honda! Thank you so much again for your feedback! We hope you have a great day!

Awesome Dealership and a Truly Amazing Salesman

Sullivan’s HONDA was Amazing. Salesman David Paolino and F&I Tim Kulla we’re both true gentleman. David, took care of my daughter and son in law the day before and helped them with picking out a great used 2016 CRV. While visiting the dealership, I felt very pleased with the service they provided to my daughter, later returning that evening and test driving 5 Honda Vehicles with my Fiancé before selecting a 2019 CRV. They listened to her needs and found what we were looking for without high pressure sales tactics or hidden fees. When a family purchased two cars in one day for different households says a lot. Without having to haggle or negotiate, they offered a truly discounted price that not even a local competitor could offer. We were sale # 100 and 101 for April 2019. So my hats off to a great great sales staff ( David Paolino), management, finance and detailers for making this a truly great experience. Respectfully The Nandori / Batista Family .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Sullivan Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great customer service

Dave was incredibly knowledgeable and helpful while i was shopping for cars, he was incredibly patient eventhough I asked every question in the book. I highly recommend checking out Sullivan's in Torrington for your future car needs! Dave found my family the perfect vehicle that fits all of our needs. Thanks again!! Love the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!