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Sullivan Honda

(1,153 reviews)
Visit Sullivan Honda
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 6 awards
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (860) 248-2461 (860) 248-2461
Used (860) 484-7208 (860) 484-7208
Service (860) 484-7651 (860) 484-7651

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sullivan Honda from DealerRater.

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Very Good Experience

Working with this dealership was a very pleasant , very knowledgeable staff, courteous and patient enough to handle all your queries. Aaron was an excellent sales person who helped us through out the sale process.. I felt like I found an excellent dealership to work in the future...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Clarity, we are so happy to read such a great review about Sullivan Honda! If you have any further questions, please give us a call. We're always happy to help!

An excellent experience!

Aaron Harris and Tim Kulla were most helpful while assisting my husband and me with the selection and leasing process for our new Honda. After an accident, in severe weather, which totaled my former HRV their professional, kind, helpfulness was just what we needed to get back on the road with confidence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Civic

Excellent service, they always take great care of me and my cars needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Diana, we are so happy to read such a great review about Sullivan Honda! We hope to see you soon!

Great costumer service and really nice people

Great service and really nice people they help you find what youre looking for. I recommend going there if you need to get a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying a car

I had the best experience buying a car from Sullivan Honda. I highly recommended them if you are on the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sullivan Honda. We hope to see you soon!

Great experience... again!!!

Had a great experience once again with Dave Paolino and Sullivan Honda. They were professional, courteous and prompt having everything ready ahead of time to make this experience smooth and seamless and most importantly after doing my research I settled in knowing the price was right at Sullivan. We are very happy with our decision to come back to Sullivan Honda and Dave Paolino and would highly recommend working with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bought a New Honda CRV

I worked with Mr. Dave Paolino for the entire process and he is simply awesome and very professional. We communicated mostly text and emails and he delivered the vehicle as he promised. He is very prompt on responses. He put so much effort to find 2018 model for me and brought one from other dealer. During delivery day he was off, but came to office and took care of the delivery. Not many ppl will do. He spent enough time to explain all the options in the dash board and other functions of the car. He is friendly and helpful. He asked me to contact if I have any issues or questions on the vehicle. Worked with Tim on financing and he is super fast and finished quickly the paper work. Sullivan Honda is the best place to buy since they gave THE BEST deal. Only sad thing the Trade-in..they quoted very low and didn't trade in. Thank you for entire Sullivan Honda Team! Good Luck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buying a new ‘used’ car

Was extremely happy with dave! He gave me all the information I needed plus more when looking for a new car. He explained everything in depth which made it easier when making a decision about which car to get! So pleased with the purchase of my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Satisfied Customer

Anytime that I've had a problem with my car, and usually unexpected, I can just stop in and count on Sullivan Honda to fit me into their busy schedule. Their service writers are very friendly and helpful. Wait times can be a couple of hours but it all depends on what type of repair your car needs and how many people may be ahead of you. Repairs are generally of good quality although expensive. Labor charges are high. All in all I am satisfied with the their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sally, we are so happy to read such a great review about Sullivan Honda! We look forward to your next visit! Take care!

Sullivan Honda Torrington, CT

I needed something very simple done; the day I called. The bulb in the dome light was not working. They fitted me in, replaced he bulb and performed a small recall that I did not know about and then washed my car! Plus, everyone was chatty and helpful. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sullivan Honda. We look forward to your next visit! Take care!