Skip to main content

Nelson Mazda Cool Springs

(1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

(1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

Want to share your experience with this dealership?

Write a review

Awesome job

The customer service was awesome and explained everything very well. They were very honest about the process of the loan. Awesome job. Thank you VJ is very nice and I explained everything very well. Tara and Lisa - customer service was awesome and both were pleasant and kind. I had spoke with other dealerships on 6-10-18 but no one gave great customer service as they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service in sales

Excellent product specialist- friendly, extremely knowledgeable, thorough, patient, not pushy, honest. Ty made my experience fun! Would request Ty again, and I feel very confident I can call him with any questions or concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent and professional staff.

Excellent and most professional staff. I not just had the privilege to buy a vehicle today from Nelson Mazda dealership, but also had the privilege to make friends with Tommy one of the service employee, he was honest, professional in all details. Thanks Tommy for everything and thanks for all the staff and hopefully see you guys soon for our second vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We actually enjoyed buying a car

The whole car- buying process has been reinvented at Nelson Mazda - it was like nothing we have experienced. There was no pressure. I felt totally comfortable and confident when the last of the paperwork was signed and we left with the car we intended to buy. It was definitely NOT like the high-pressure dealerships of our last couple of automobile transactions - standing in the parking lot with a set of keys to a car with add-in’s, dealer packages, and options you didn’t need and had not even considered, thinking “That was a lot more money than the price on the windshield”. Thanks Tommy - Nelson Mazda was great. We’ll be repeat customers for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

This place was great. Great staff, enjoyed working with Levi, great guy. They were flexible with the purchase transaction times and pick-up. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Its a great atmosphere, plus you are surrounded by good people. Everyone is so welcoming and helpful from the moment you walk through the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellen

From my first call to the dealership to the moment I drove off the lot with my new car, I have been pleased. Warner was easy to work with, knowledgeable, comprehensive, and helpful. I found just the car that I wanted and the purchasing process was easy and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience all around

At a very hectic time in my life, I was able to work with a knowledgeable, helpful salesman to find a car that I was interested in. Levi was accommodating and helpful when I made errors in working with my Credit Union. The whole team at Nelson was great to deal with and I would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience.

Great "no pressure" experience! Will buy from them again. They seemed to be working for me, to help get the car we wanted, not trying to sell us something we didn't need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hassle free!

From the time we stepped foot in the doors of Nelson Mazda it was one the most pleasurable buying experience EVER! I was unsure what vehicle I wanted to purchase and was not denied the ability to drive what ever I wanted. The finance team got the best deal I've ever had with purchasing a new car! I am elated with my new SUV and definitely recommend visiting "my" sales guy Jon purchasing, you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.