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Nelson Mazda Cool Springs

(1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

(1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

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First time Mazda purchase.

Just stopped in to look and ended up purchasing a new Mazda CX-5. What a great vehicle! My wife and I both love it (it’s really her car, but I love driving it). Tommy Duncan couldn’t have been more friendly and helpful - no pressure. He guided us through the buying process and it was really smooth. David Hughes helped us out with financing and warranty options and was super-friendly and knowledgeable. Scott Stuard in finance was great and professional also. We have been back to get optional things done and Tommy is always there to greet you with a smile. They all say ‘Welcome to the Mazda family’ and they have treated us that way too. It was a pleasant experience from beginning to end and I would highly recommend Tommy Duncan and Nelson Mazda if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Sold my car

VJ was excellent to work with. Contacted via KBB dealer. He was prompt and courteous in responses and made himself available to work around scheduling issues. Highly recommend and will look forward to working with him on future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Made a first time car buying experience easy

I couldn’t be more pleased with the process of my new car purchase. The entire staff was friendly and attentive and there to help. Go see VJ, he was very informative and patient with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car Sale

Andrew was excellent to work with. Contacted via KBB dealer. He was prompt and courteous in responses and made himself available to work around scheduling issues. Highly recommend and will look forward to working with him on future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very honest!

This is the third car we have purchased from Nelson in the last few months, including two for new College graduates. They did a fantastic job with the price, the financing and making sure we didn’t feel pressured. Great selection and even helped one kid learn to drive a manual transmission before she bought the car. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First car purchase. Excellent experience.

Worked with Andrew, Scott, and James. I had an amazing experience purchasing my Mazda 3. Very thorough and informative throughout the entire process. Any questions I had were answered and they helped me pick the best suitable options when it came to finance. Altogether very friendly and professional team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience

I knew what car I wanted when I waked in and we got in and out fairly quick. It was my first car buying experience and overall I really enjoyed it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent experience!

We purchased a quality used car from Nelson Mazda. Our Salesman, Warner Jenkins, was extremely knowledgable and helpful through the process. His patience was most valued as were deciding our purchase of the vehicle. Thank you Warner, for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Always A Relaxing Visit

Ron and Jon are both great guys. The atmosphere at Nelson Mazda is always great, especially for a car dealership. You never feel hassled or forced into anything. They're always nice to you and very accommodating (we brought our 3 month old baby with us). I highly recommend Mazda's and the folks at Nelson Mazda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service and experience

VJ and Patrick made the buying process amazing from start to finish. I was blown away at how fun and easy the buying process was! They were not only knowledgeable on every question I had, but also gave me so much information I didn’t know prior to walking in the dealership. I left with a new car and a weight lifted off of my shoulders knowing I made the best choice purchasing from Nelson Mazda of Cool Springs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.