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PREFERRED CDJR GRAND HAVEN

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of PREFERRED CDJR GRAND HAVEN from DealerRater.

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routine oil change

I trust the dealership for all my car service needs. I would recommend them to anyone. Service waiting time is at a minimum. The purchase experience was very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

hank you for this amazing review, Linda! We really appreciate your business and your loyalty! Until next time! The Preferred Chrysler Dodge Jeep Ram Team

last 2 service visits

david hallwood was my service advisor. both times he was courtesy, knowledgeable, and very helpful. tom biros

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate the kind words Tom, and we look forward to seeing you again in the future! The Preferred Chrysler Dodge Jeep Ram Team

Preferred Chrysler Grand Haven

Preferred Chrysler dealership is a shining example of what a dealership should be both in sales and service. Jeff Hinkle in service goes beyond and above to accommodate me for service. I live walking distance to a dealership in my hometown but prefer to drive one hour, one way to Grand Haven because of the way they treat me as their customer. Matt Brown in sales seems to work his magic to meet my expectations when I'm in the market for a new car. Real professionals that know the car business and serve their customers with pride. Thanks Preferred. Ron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your compliments and kind words mean so much to us and our team, Roger! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. The Preferred Chrysler Dodge Jeep Ram Team

Andy is tremedous

Andy always goes out of his way, to support our needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review Jeff. Glad to know you are enjoying the Jeep.

Problems with wife's Jeep Liberty

They did a great job diagnosing and resolving the problem my wife's Jeep Liberty had

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Preferred Chrysler Dodge Jeep Ram Team

New Challenger SRT 392

Excellent group of people at Preferred! I brought my 2016 Ram 2500 HD in for an oil change. (6.4, crew cab, long box) Walking around a bit while waiting, was looking at another new truck on the lot. DJ walks up. I said I was just looking and bought a new truck last year. Then I said, I've been thinking about that SRT for about a month now, and when I walked up to her today, she winked at me ;) Ha! Long story short, they made it work in my budget and now I have super fun car! Truck was jealous at first, but promised 2500 HD a new enclosed trailer next spring so we can all go have fun! Thank you to everyone at Preferred in Grand Haven!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Phil. It is nice to have you as a customer.

Service on my wife's Jeep Liberty

Always receive excellent courteous service every time I take my vehicles there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Preferred Chrysler Dodge Jeep Ram Team

Great Experence, Better People

Great experience! My wife and I have purchased 2 vehicles in the past month. Thank you Kevin & Nick for your professionalism and quality of Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Preferred Chrysler Jeep of Grand Haven. We hope you enjoy your Cherokee and Grand Cherokee for many years to come.

Car repairs at Preferred Chrysler Dodge and Jeep

I have taken in my Chrysler 200 to Preferred Chrysler Dodge and Jeep and they always return the car with the work completed on time. I have recommend this organization to other friends. I would recommend having Scott, who is a very skilled and professional technician for any car issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for servicing your vehicle with us, we appreciate your business and taking the time to leave a review!

Great Service

Arthur Trevino was an excellent sales consultant. He was patient with us and also made sure that we was comfortable and satisfied at all times. We can't say enough how much we appreciate his hospitality and patience with us. Not only was he patient but everyone else that was involved with the sale of our beautiful vehicle we can't thank them enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to write a review Robin! We appreciate your business and kind words!