Crain Buick GMC of Springdale

Worst dealership ever. We drove five hours to Arkansas to buy a car and then when we showed up it had minor damage to the back. There was a significant dent and scratches. We brought a certified check with us so the dealership said they would mail us a check for $200 to make up for the damage. No mind you, it cost us $275.00 to fix the car but whatever, they only offered us $200 and it was better than nothing. It's now been seven weeks, and no check. I've sent at least half a dozen emails and have made multiple calls. The sales person won't do anything, so four days ago I called to file a complaint and was told I would be getting a call back on Monday. It's now Wednesday and I had to call again because no one called me back. Yet again, my name and number was taken down and I was told 'they'd look into it' and call me back but they 'don't know when they'll be able to call me back. At this point I doubt we'll ever get it. Also there was a missing part, it was a small plastic piece, but it was missing and they said they'd mail it to us and we could put it on. Of course, seven weeks later no part.

The worst cant even fix brakes Stole over 2500 from me for a brake job that did never work Refused to call back or take responsibility xxxx this place !!!!!!

I took my Encore GX in for an oil change and tire rotation. My front left had been slowly losing air for a few months, but i forgot to tell them that. They discovered a small nail in that tire, and called me to see if I wanted it repaired. I'm so grateful, because I was about to go on a long road trip. The service was easy to schedule, and fairly quick.

My family have bought 5 vehicles from Crain in Springdale and we are very happy with all their services!!

I had a great experience dealing with Rick C. Purchasing over the phone and picking up my Tacoma from 1000 miles away. Rick C. is trustworthy and reliable just like my Toyota Tacoma I purchased from them. Thanks Rick.

I had a very good experience with my salesperson Cole. I specifically looked him up because I was impressed with the way he handled my son?s car purchase last year. As expected he was easy to work with, not pushy and genuinely interested in getting me taken care of and into the car I was interested in. I had planned to pay cash for the car but with Monday being a banking holiday the check did not go thru as it should because the bank transfers were delayed. So I made arrangements to bring a cashiers check by Wednesday to take care of the payment. Tuesday I had to be out of town for a funeral my mother had just passed this week. I worked with your business manager and he was easy to work with as well. I can?t remember his name at the moment but finalizing all the paperwork was easy. When my bank delayed my transfer for the last $15k he had a solution to handle the situation smoothly and without a lot of stress. As you can imagine it was a stressful week in my life. On Christmas Eve on my way out of state my engine burnt up on my current car so I had to make car shopping a priority even though I was concerned about whether I?d be clear headed enough to complete the transaction. They were very patient and kind with me and answered all my questions. I was in and out within a few minutes and I was relieved I had reliable transportation again. Thank you for a wonderful experience!

Oscar is the bomb best at it he will make sure to meet your needs and find the price best for you

Cole Hennigan was very pleasant. He explained some of the new features of the car to me, and went over details on the sale and new car, with a friendly, non pressure style. Very polite and attentive. i would deal with him again.

They owe me $850 per the “We Owe, You Owe” agreement and refuse to pay me unless I am willing to sign a confidentiality agreement and not share how bad my experience was buying there! They are trying to strong arm me into being quiet about how poorly they treated me. This large company is leveraging its strength to keep down a regular consumer.

Horrible experience… these guys still owe me $850 per the “We Owe, You Owe” agreement and have treated me very poorly. They refuse to give me my check unless I sign a confidentiality agreement so I can’t talk about how bad my experience was! Doesn’t that sound like extortion???