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Crain Buick GMC of Springdale

(116 reviews)
Visit Crain Buick GMC of Springdale
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm Closed
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (479) 316-0394 (479) 316-0394
Used (479) 316-0403 (479) 316-0403
Service (479) 316-0413 (479) 316-0413

Reviews

(116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jerry Rivas is the best salesman!

Jerry Rivas is the best salesman!! Make the right choice, give him a call or go see him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jerry Rivas is the best sales man, go let him help you

Jerry Rivas is the best sales man, go let him help you out and get a vehicle from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rick Castillon was a great help in the purchase of my

Rick Castillon was a great help in the purchase of my AT4. I love it and he is always willing to be of any help I may need!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bryan Cornelison

They performed what I requested. Oil change and tire rotation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Well finally got a call from manger after 15 messages

Well finally got a call from manger after 15 messages didn't go well they still got car and not finshed they are rude never return messages until it escalates into to customer getting mad and I think did a cute word like you people don't return xxxxing messages so now the are fishing. AR and don't think they would this month it was not a bad damage but my problem is not returning messages how many times do u have to leave a message before u det it returned I will never do business at crain ever again it is a terrible experience

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Not good anymore

They are going downhill since losing Scotty Cline and Rocky. Service techs are not really knowledgeable anymore just ridiculous. They kept coming up with excuses and had to keep ordering parts cause the one tech was not available to do the job anymore and they still screwed up my vehicle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I was a little concerned about purchasing a vehicle from...

I was a little concerned about purchasing a vehicle from 230 miles away with my son test driving but salesman Austin Shockley was excellent in keeping me informed and working through all my questions/concerns. End result is I’m very satisfied with my purchase and will be contacting Crain the next time I’m ready to buy. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It's a great place an they are very nice Austin Shockley...

It's a great place an they are very nice Austin Shockley is a great sales man

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Didn't have no problem getting a vehicle from crain Buick...

Didn't have no problem getting a vehicle from crain Buick gmc of springdale I will be going back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Austin Shockleu

Austin Shockley was great to work with. No pressure and pays attention to his customers needs. He followed up on his promises and is also a great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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