Reviews
Write a reviewVW Olympia
Joey extended exceptional customer service to me . He explained everything in details and I felt confident with the service that occurred. I was even offered a discount and that was very appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keren and thanks for the great feedback! We're very happy that Joey was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Robert Pehl - Vice President - 360-350-6262
Great service
The maintenance personnel are very professional and took of the problem. The other Volkswagen -Tacoma Volkswagen tried to sell us a new car and told us the air bag is not covered.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Robert Pehl - Vice President - 360-350-6262
outstanding warranty service
The people and the service were outstanding, the time wait for replacement modules was intolerable (2 weeks), but the automatic provision of a loaner car was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Robert Pehl - Vice President - 360-350-6262
Low pressure, knowledgable staff.
Roy Miranda, our sales person, was easy going and I didn't feel pressured by the process. I would recommend this place!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Volkswagen of Olympia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Robert Pehl - Vice President - 360-350-6262
Straight forward and easy!
Very low pressure experience. Simple and streamlined purchasing experience, from the time of arrival, to the last signature on the paperwork. I had the pleasure to work with Galvin, and it shows, that he truest enjoys what he does, and that is by giving the customer the best overall experience. 2 thumbs up for him. Ultimately Galvin and the team there at VW of Olympia gets it, and because of that, it was one of the easiest, stress free car purchases I have been part of. And I have purchased a lot of vehicles from various dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Robert Pehl - Vice President - 360-350-6262
New car
At first I dreaded having to buy a new car because in the past I have had some negative experiences. This time it was different. It was very personal. I felt listened to and well accommodated. Staff is as very helpful und again personal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Robert Pehl - Vice President - 360-350-6262
Service
The service writer, Jim did a wonderful job. Very courteous and accommodating. Would certainly recommend making him as the go to for future service help and scheduling.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Robert Pehl - Vice President - 360-350-6262
Great service and prompt delivery!
Jim is a great customer service rep!! Prompt, great communication and outstanding facilities! Great dealer for buying parts and servicing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Robert Pehl - Vice President - 360-350-6262
Great fast service
Waiting time is minimal and friendly service tech. Service was done quickly and professionally. The cost was less than other service stations or garages.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Robert Pehl - Vice President - 360-350-6262
Service area is safe
I felt safe in the service area. They take COVID safety protocols seriously. But they will send multiple surveys about your experience which is very annoying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, William and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Robert Pehl - Vice President - 360-350-6262