Reviews
Write a reviewGreat Service!
Kellen worked with us prior to coming to the dealership. The majority of our questions were answered and the numbers were presented before we came in, making the entire process quite easy. Kellen and Nate were honest, knowledgeable and easy to work with. We never felt pressured when presented with options and feel we were well taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Robert Pehl - Vice President - 360-350-6262
Service
The staff was very helpful and informative and let me know how long the service would take and went over what work was being done
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Robert Pehl - Vice President - 360-350-6262
Great Service Facility
Jordan, the service guy was friendly and helpful and the job was over before the described time. I was happy and had no extra charges. All the work was explained to me and I left happy with my time there and the work that was done there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to working with you again! Robert Pehl - Vice President - 360-350-6262
Fantastic people
Kellen and Brian immediately made us feel like we were part of the VW family. We were reluctant because we have had Subarus for so long, but the second we walked into the showroom they instantly made us feel like we have always been VW people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Robert Pehl - Vice President - 360-350-6262
Volkswagen of Olympia
Professional crew (the two individuals I worked with). Love the VW Beetle! Keep up the excellent work. 5 STARS to Volkswagen of Olympia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Robert Pehl - Vice President - 360-350-6262
Wonderful attention to my car issue
The service people were very friendly, helpful, and kept me informed about what my car needed and how quickly it would taken care of. And true to their word, they delivered on time as promised, something that many repair shops cannot claim. I appreciate the attention to my car issue your staff provided. It felt like you really cared about my issue. Thank you all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Volkswagen of Olympia, we value our customers and we look forward to seeing you on your next visit. Robert Pehl - Vice President - 360-350-6262
Great service, supurb facilities, knowedgeable rep
Appointment was easy to make and fast communication when done. All recalls were completed even though the car was 14 years old.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Robert Pehl - Vice President - 360-350-6262
VW for life
Jim was so great with communication. I will always return for service to Olympia VW. I don’t ever feel like they are trying to up sell me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We take pride in our customer service and do whatever we can to have our customers leave happy. If there's anything further we can do for you, we are happy to help! Robert Pehl - Vice President - 360-350-6262
Great buying experience
Great prices and a low pressure experience. We were provided with a lot of information, and the facility utilized safe COVID measures.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Volkswagen of Olympia. Thank you so much for your business and please let us know if there's anything else we can do for you. Robert Pehl - Vice President - 360-350-6262
VW of Olympia
Mostly no nonsense straight to the point, accurate fair prices, especially compared to competitor (VW of Puyallup) nice loaner vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Robert Pehl - Vice President - 360-350-6262