Reviews
Write a reviewfriendly oil change
friendly check in, but service took longer than expected. Maybe they were overbooked. Worker showed me how to reset the tire meter in the glove department.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Robert Pehl - Vice President - 360-350-6262
Great service!
Kellen and Brian were so wonderful, knowledgeable, and friendly. I had a unique situation and they really worked with me.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Robert Pehl - Vice President - 360-350-6262
I purchase vehicles for my company and it can be quite...
I purchase vehicles for my company and it can be quite the pain. I called the dealership on Tuesday after finding a Smart ForTwo electric drive on the site and had the pleasure of speaking with Lew! He was courteous, kind, and cared for our needs. We were able to close the deal that night and my boss and I went in the following day to pick it up. Again, Lew and the rest of the staff exceeded my expectations, keep in mind I spent over 15 years in car biz myself. In and out in an hour. We will definitely be using Lew again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Robert Pehl - Vice President - 360-350-6262
BOT SPAMMING MY EMAIL
E-mailed them once, was serious about a car that I ended up buying elsewhere. Now they won't stop bot spamming me. Horrible customer service. Nobody want to talk to a robot!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, We would like to apologize for you negative experience at our dealership. We'd like to learn more about your specific situation to make things right. We would like to reach out to you and see what we can do to work with you and to be able to earn your business back. Robert Pehl - Vice President - 360-350-6262
Great service very friendly staff
Nick was very friendly and helpful and my vehicle was done at the time he said it would be so really liked that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are pleased to hear that Nick was able to provide an overall positive experience. Robert Pehl - Vice President - 360-350-6262
My wife and I were in need of a commuter car. Kellen...
My wife and I were in need of a commuter car. Kellen Pelzel went above and beyond! #1 salesman! Go see him today for 100% customer satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We loved reading this review! Happy customers are our aim, and it appears Kellen really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help! Robert Pehl - Vice President - 360-350-6262
Parts and Service
Usually don’t like going to dealerships but I had a full wheel alignment on my Passat done here and they totally fixed the premature tire wear that was occurring after a curb rash incident. Stephen in parts really has his act together....top of the line!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, and thanks for the great feedback! We're very happy that Stephen was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Take care, Robert Pehl - Vice President - 360-350-6262
Fantastic team and service
Courteous, professional people on your team. Communicative and clear. Scheduling was easy, vehicle was serviced in a timely manner. Great work on the vehicle and always appreciate the vacuum.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everything about the dealership from buying my car
The customer services, everyone in the Olympia dealership are so nice and helpful..the plus her remembered me and I didn't even check in yet he knew me the minute I walked in the door and said hi Barbara how are you...so impressed again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Barbara! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Robert Pehl - Vice President - 360-350-6262
Volkswagen of Olympia
Your customer service is always awesome. Your service is always awesome. I always leave happier than when I got there, that's always appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Eva. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. All the best, Robert Pehl - Vice President - 360-350-6262