Reviews
Write a reviewAlways excellent service and friendly attitude.
Friendly, helpful and really listened to what I thought was going on with my vehicle. Great customer service every time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Robert Pehl - Vice President - 360-350-6262
My buying experience at VW of Olympia!
I loved working with Jerry! He was very personable and we shared a lot in common. He made the experience fun. Roy remembered me from 5 years ago when I bought a car from VW of Olympia and made me feel welcomed the very minute I stepped foot outside the dealership. This was my second time purchasing a car from VW of Olympia and it wont be the last.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Robert Pehl - Vice President - 360-350-6262
great service
informative and on time, everyone was very helpful and attentive to my needs during visit. the schedule maintenance was on time and finished on time given.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Robert Pehl - Vice President - 360-350-6262
Service review 7 - 11 - 19
The employees made it a point to keep me updated throughout the process and even discounted my service because it took two and a half hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Robert Pehl - Vice President - 360-350-6262
Great service, was treated very well.
The service advisors are awesome. I would definitely recommend this shop to all my friends. I was treated very well and was kept updated on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Annabelle, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Robert Pehl - Vice President - 360-350-6262
Quick Service
Quick service late in the day with a big smile! Quick service late in the day with a big smile! Quick service late in the day with a big smile!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Robert Pehl - Vice President - 360-350-6262
great service and people
Everyone was helpful and professional, but Roy, the service manager, and Tammy went beyond expectations to make things go smoothly. It is never fun to break down, but they helped take the stress out of it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Robert Pehl - Vice President - 360-350-6262
Wonderful Experience
Luis, Jeff and Alex are wonderful! They made it happen for me! I had to ride the train from Oregon to pick my new car. They had everything ready to go, walked in and within minutes I was test driving and driving away!! Thank You!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jenna, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. I will certainly share your comments with Luis, Jeff, and Alex. Until next time, drive safely! Kind regards, Robert Pehl - Vice President - 360-350-6262
Great facility, the staff was completely amazing
That my finance manager Alex was going above and beyond doubt me find the car that I was satisfied with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.Robert Pehl - Vice President - 360-350-6262
Great new car buying experience
Your sales staff and financial officer were friendly, professional, listened to our needs and took good care to locate the vehicle we needed. Alec, Kenny, Alex....all represented you very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Robert Pehl - Vice President - 360-350-6262