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Excellence Auto Direct

(421 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Purchased car

Hello My name is L. Hawkins I was so blessed on 9-11-2017 to purchase a 2014 Black on Black Mercedes 300 . This is My second car I've purchased with Excellence Auto Direct. This will be the ONLY Place I will Buy a car from. The place is Family Frendly & make you fell so welcome. I can't say enough them. However My Saleperson Kegan Lewless was very Professional & Polite. And assisted me with every concerned I thought I had. Not only this I got the very best interest rate I could possibly get. One last this I got the kind of car including the color & everything. I'm so GREATFUL. Because I have be so satisfied I Guarantee that if you go you will be a 100% satisfied as well . Thank You Kegan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Dealership to work with

Kegan and matt was very easy to work with, they have the paper work and everything ready for you in no time.. Pricing was excellent. The car they found for us was perfect, will be back again for another car in the future.. Ke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cool!!

I needed a car for my wife. Kegan helped me get a nice ride.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very easy

I came to Dallas needing a new family car. Kegan and Matt got me what we needed. Great team at Excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Straightforward

I needed a truck for work. Kegan had exactly what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Totally Satisfied Customer

We recently purchased a 2008 Infinity QX56. The car is amazing but it was the outstanding customer service & willingness to go above & beyond that convinced us this was the right dealership. If you are in the market for a vehicle call & ask for Bobby. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A car dealership worth going to

My wife and I were looking for a used car. I stumbled upon Excellence Auto Direct while browsing online and I'm glad I did. Excellence Auto Direct was the first and only dealership we went to. We are an older couple and we've found that going to a lot of car lots can be a drag. One can get rather bored with sales people, sub par cars,? and high-pressure sales tactics. Ash and the rest of their team made a lasting impression on our family. They were nice, a pleasure to work with and their cars are top notched. My wife and I have found a dealer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Better selection of used luxury cars

I love the selection of used luxury cars they have. I wasn't sure what I wanted but I wanted to see the selection first hand. Butch is a nice guy and walked me through all of the features available for the cars that really caught my eye. I will be back to see the other options available in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying experience

My car was total loss and I needed to find another car fast. I submitted a request online and Butch called me back within two minutes to see what I was looking for & when I would be available to come view his inventory. I went the same day & was approved and in my new M35 the same day! Best car buying experience I've had in all my years of shopping. Thanks again Butch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Polite

I was looking for a new car for my family. Matt and Kegan helped me get exactly what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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