Skip to main content

Excellence Auto Direct

(322 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
(214) 504-3826 (214) 504-3826

Reviews

(322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Professional experience

I walked in not knowing what I wanted. And walked out with exactly what I needed. Very straight forward and honest company. No back and fourth game just gave me what I wanted. Love my new car. Thank you Kegan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Lee Schuster

Kegan was great. Had a very good experience. The owner even came out and says d thank you. That was nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Wonderful experience

I saw a car online. Was called within 5 minutes of my inquiry, and was greeted with a smile when I arrived. Kegan had the car pulled up and cleaned. No back and forth just a smooth business transaction. This company has a wonderful staff go see them and ask for Kegan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

kegan

Mr. lewless was very professional and helpful thru my transaction. a very good job. Thomas Quick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Working with three dealers, these guys stood out.

Working with three dealers in the area on purchasing another Escalade. Excellence Auto Direct & Kegan Lewless stood out and showed that they wanted our business. It was a pleasure to do business with a company and personnel that really do remember what it is like to be in the "customer service" business. When it all comes down to it, the cars are all basically the same. It is how the personnel make you feel about your purchase at the end of the day that gives you that "oh boy" feeling or that "oh no" feeling. These guys left us with that "OH BOY" feeling. Would absolutely recommend, would come back time and again. Enjoyed the experience. Kegan, Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2 thumbs up for Excellence Auto

Drove off the lot with a 2014 Cadillac I would say I smiled for 2 hours while driving by myself. Definitely would recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Quick and easy

I worked with Keegan through emails. It's went seemless from the first inquiry. He showed good knowledge of his product but also in customer service. Everyone hates buying a car, but the team here make its easy and brings fun to s new car. Go see Keegan and his staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Very nice experience

Purchased a 2016 Kia Forte with 15K miles. Very impressed by the experience and customer service. Limon did a fantastic job helping me out and finding options that met all my needs in a car. I'd absolutely recommend this location to people interested in quality cars at extremely reasonable prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Easy and honest even from a distance

I called in about a vehicle I saw online and spoke with Kegan. We went over all details over the phone and through email. I flew in to pick up the car, Kegan picked me up with my new car so I could drive it back to his office to sign papers. Car was clean and in great condition for a used vehicle. Go see Kegan and his team. They will take great care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great dealer!

Very easy to work with! I worked with Ash and the team and ended up with what I wanted. Very fast and smooth process. Would definitely buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No