Reviews
A car dealership worth going to
My wife and I were looking for a used car. I stumbled upon Excellence Auto Direct while browsing online and I'm glad I did. Excellence Auto Direct was the first and only dealership we went to. We are an older couple and we've found that going to a lot of car lots can be a drag. One can get rather bored with sales people, sub par cars,? and high-pressure sales tactics. Ash and the rest of their team made a lasting impression on our family. They were nice, a pleasure to work with and their cars are top notched. My wife and I have found a dealer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Totally Satisfied Customer
We recently purchased a 2008 Infinity QX56. The car is amazing but it was the outstanding customer service & willingness to go above & beyond that convinced us this was the right dealership. If you are in the market for a vehicle call & ask for Bobby. You will not be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Better selection of used luxury cars
I love the selection of used luxury cars they have. I wasn't sure what I wanted but I wanted to see the selection first hand. Butch is a nice guy and walked me through all of the features available for the cars that really caught my eye. I will be back to see the other options available in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying experience
My car was total loss and I needed to find another car fast. I submitted a request online and Butch called me back within two minutes to see what I was looking for & when I would be available to come view his inventory. I went the same day & was approved and in my new M35 the same day! Best car buying experience I've had in all my years of shopping. Thanks again Butch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Polite
I was looking for a new car for my family. Matt and Kegan helped me get exactly what I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service by Mr. Sias, I will buy another
Excellent service, I appreciate you talking to me and my family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer
Butch give me great service with a winning personality. Thank you for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought my new car
Butch is an awesome person, he guided me every step of the way in my search for a car. I knew what kind of car I was looking for but when it was no longer available he showed me other options that exceeded my needs within my price range.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best prices
I've searched many dealer sites online to find a wide variety of cars with reasonable prices. I bought an Infinity from Butch at Excellence Auto Direct and he made the process even more effortless. I am definitely going to see him again to purchase my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast and helpful
Kegan, answered the call when I needed a new car. My old car was flooded and I needed a new car fast. By the time I made it to the dealership, everything was ready for me to sign and drive. Great experience and thanks again Kegan!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase