Skip to main content

Excellence Auto Direct

(406 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

Want to share your experience with this dealership?

Write a review

A car dealership worth going to

My wife and I were looking for a used car. I stumbled upon Excellence Auto Direct while browsing online and I'm glad I did. Excellence Auto Direct was the first and only dealership we went to. We are an older couple and we've found that going to a lot of car lots can be a drag. One can get rather bored with sales people, sub par cars,? and high-pressure sales tactics. Ash and the rest of their team made a lasting impression on our family. They were nice, a pleasure to work with and their cars are top notched. My wife and I have found a dealer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Totally Satisfied Customer

We recently purchased a 2008 Infinity QX56. The car is amazing but it was the outstanding customer service & willingness to go above & beyond that convinced us this was the right dealership. If you are in the market for a vehicle call & ask for Bobby. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Better selection of used luxury cars

I love the selection of used luxury cars they have. I wasn't sure what I wanted but I wanted to see the selection first hand. Butch is a nice guy and walked me through all of the features available for the cars that really caught my eye. I will be back to see the other options available in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Buying experience

My car was total loss and I needed to find another car fast. I submitted a request online and Butch called me back within two minutes to see what I was looking for & when I would be available to come view his inventory. I went the same day & was approved and in my new M35 the same day! Best car buying experience I've had in all my years of shopping. Thanks again Butch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Polite

I was looking for a new car for my family. Matt and Kegan helped me get exactly what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service by Mr. Sias, I will buy another

Excellent service, I appreciate you talking to me and my family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Customer

Butch give me great service with a winning personality. Thank you for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Bought my new car

Butch is an awesome person, he guided me every step of the way in my search for a car. I knew what kind of car I was looking for but when it was no longer available he showed me other options that exceeded my needs within my price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best prices

I've searched many dealer sites online to find a wide variety of cars with reasonable prices. I bought an Infinity from Butch at Excellence Auto Direct and he made the process even more effortless. I am definitely going to see him again to purchase my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Fast and helpful

Kegan, answered the call when I needed a new car. My old car was flooded and I needed a new car fast. By the time I made it to the dealership, everything was ready for me to sign and drive. Great experience and thanks again Kegan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No