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Excellence Auto Direct

(406 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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I love their services

We chose excellence auto direct initially on price, but the quality and professionalism of the customer service was second to none. I'll have no hesitation in using them again or recommending them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional Experience

Excellence Auto Direct made the buying process very easy. All that was needed was to get the necessary paperwork completed after having a mechanic check it out. I purchased a used car and have had no complaints for as long as I can remember

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Impressed

Well where do I begin.... I can't thank excellence auto direct enough pleasant and polite service and couldn't do enough for me I highly recommend these guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality services

The whole experience of buying the car was seamless from start to finish, with regular updates on the progress of our order and swift replies to any queries we had! Would definitely recommend this service to others, no dealer could match the online price and it's the bottom line that counts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

I was helped by Butch. He was very nice, informative, and knowledgeable. The owner helped tremendously as well. My husband and I was treated like royalty. I will definitely recommend to my family and friends. I will by a car from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Professional

I purchased a high end vehicle from this dealership. No wasted time, very up front, fair and professional. When the car had a minor issue post sale, they took care of it no questions asked. Very easy to deal with .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellence direct auto

I worked with Vladimir Bogachev. He made the entire process quick and easy. A problem arose with the cars radio, and they replaced it at no charge. Very courteous group. Enjoyed working with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service

My Salesman was Viadimir Bogachev and he made my buying experience very pleasant. He made sure all my concerns were meet and the customer service I received from him was excellent. If I am in the need for another vehicle I will make sure that Excellence Auto will be my first choice. Thanks for remembering that the customers are number 1.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great shopping

Very helpful staff and knowledge of vehicles is tremendous. Vladimer is the best! We actually went back and got a second Scion last night!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Glad to found them

I was looking to buy a car. Going to a dealership and spending hours selecting and negotiating was dreadful. I came across Excellence Auto Direct and I told them what I was looking for and the agent Vlad worked with me. I finally found and bought the vehicle I wanted and Im completely satisfied with it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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