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Exceptional Motorcar

(1,601 reviews)
Visit Exceptional Motorcar
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–3:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(419) 956-4830 (419) 956-4830

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exceptional Motorcar from DealerRater.

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Overall good experience

I had been searching ram 2500's specifically an outdoorsman model. somehow that online search led me to exceptional's webpage so I decided to give them a call.Dustin Hernandez happened to answer the phone i ran my situation by him basically needing to get out of my lease truck 8 months early. He consulted with his manager and was confident we could make it work! The following Monday I stopped by met with Dustin looked at the truck . After a short time we came to a purchase agreement . It worked out great ! A few hours and I was driving my new truck home . Dustin as well as finance dept and management stayed over a couple hours after they close to finish the deal . Dustin and exceptional made it easy to buy a truck! Very pleased with the overall outcome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Paul is the man!

I would highly recommend this dealership to anyone! Paul has went above and beyond for my wife and I as we have purchased two vehicles off of him in the past 6 months. Really good customer service and they will do anything to get you financed. Love my car and love Exceptional Motorcar!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service !

Jordan was extremely helpful and friendly. Great selection of vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Paul Duckett is amazing!!

Best car buying experience I've ever had with Paul Duckett! I will keep my business with this dealership and Paul! Definitely recommend for anyone who is searching for a used car! Go see my boy Paul Duckett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful experience

This was my, and my husband's, first time financing a car and the people here made it so relaxing. The sales and financing team worked with us to get what vehicle we needed within our budget. They were definaty worth the two and a half hour drive! I will recommend anyone I know looking for a car to go here and we'll look here first with future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very pleased

My first time buying a car, Dustin made the process very smooth. Happy with the car I bought and the effort and care the salesman put in taking care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Truck sale

Very friendly people and understanding. Easy to talk to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Didn't feel pressured at all.

I recently bought a used car, to give a little background I am a 20 year old female. I do know a fair amount about cars, but I am an easy target for up-sale and pressuring to buy. At exceptional motorcar I did not feel any of that. They knew my price range and what I wanted out of a car and showed me those. They let me look at other cars as well but did not pressure me into anything that I was not comfortable with. The whole buying process was simple, clean and honestly fun. Everyone was super nice and made me feel welcomed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2007 Dodge Durango

We were originally looking for a truck in order to pull and haul things, but Jordan White was able to think outside the box and reccommended a Dodge Durango that not only meets those needs but also allows for extra seating room for our road trips!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased a nice used truck

I purchased a nice used truck yesterday from Alan Beasley at Exceptional Motorcar at Defiance, Ohio . I got a super clean truck with low miles at a fair price. They also gave me more for my trade than what I expected. Overall excellent experience, I highly recommend them. They literally have over a hundred late model clean trucks to choose from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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