Reviews
Write a reviewGreat experience
We had a good experience at Stephen Wade. Tyler put us with a great salesmans-Shaydon. He did a great job. The financing was quick and easy as well. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2nd purchase
I’ve only bought at Steven Wade Ram, Jeep Bought a brand new Ram RT at Christmas and just bought a very nice barely used Wrangler today....Jared my salesman and Bill my finacnce guy are both just the BEST. Very honest and pain-free transaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is my 4th purchase from Stephen Wade
This is my 4th purchase from Stephen Wade in the last 4 years. Their prices are nothing special, but their service is the best and fastest around. I wasn't a fan of the Chrysler products before I shopped here. Now we have two Jeeps and two RAM trucks. My friends still can't believe it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Repair service
Being from out of town one is always suspicious but found Steve Wade employees/staff very accommodating. Greatly appreciated the shuttle service since my repair required 2 days.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Experience with Serivce Department
I have used the service department a number of times and always found the managers to be fair and honus. Their recommendations have always been on the mark. I have always found them to be friendly and communicative. I will continue to use this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always outstanding service
I have a 2014 Jeep Grand Cherokee limited. I bought a after market warranty. I have had two occasions to use once with a oil pressure sensor and with a oil service. Both times everyone in the service department was very helpful and courteous. With my oil change my car was taken to the service bay promptly and the work done expeditiously. I have also used the parts department and I would say the same about those employees. I have had many cars n my life and delt with many dealerships and for the most part those have not been positive experiences. I would absolutely recommend this dealership as well as the Mercedes dealer where I bought the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The process was really easy and painless.
Got there and loved the first car I got in. I really like how the salesmen create a comfortable environment. It was my first time buying a car and it was so effortless! Awesome service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service advisors
Service advisors are not knowledgable and conversant with time/mileage mandated maintenance. Dealership performed service that did not comply with manufacture specifications. When performed service was questioned, advisor and technician insisted they were correct. Owners manual clearly states that they are wrong. Dealership has failed to respond to this complaint.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Looking for a new jeep
Salesman was extremely helpful. Was interested in primarily an entry level vehicle. He showed me promotions that are currently going on. I could actually get a more expensive vehicle with more options for the same price as a entry level one. I appreciate all the help and information I was given
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for choosing Stephen Wade CDJR, Ely! It is wonderful to hear about your experience with my team. Please do not hesitate to reach out in the future!
Purchased a Jeep Compass
Fastest car purchase I have ever made. Everyone at the dealership was great and so helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks, Judy! We're glad that you had such an enjoyable, hassle-free experience. We appreciate your business, we hope to see you again!