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Stephen Wade Chrysler Jeep Dodge Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (612 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (612 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service Dept

I’ve been bringing my vehicles in for all my service needs for the past 9 years - I have never been disappointed. The staff and workmanship is great. I have never felt that I was being coerced into a service that I didn’t need. The service personnel are obviously well trained and know the vehicles they service. I have dealt with Jason for several years now and am very impressed - he goes the extra mile to keep his customers happy. Of all the service department dealerships that I have dealt with over my driving years (50+), this is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always excellent and friendly service

Jason Pipenhagen has always been our service representative and I wouldn't have it any other way. Jason is friendly, helpful and honest. In the three years we have been with Stephen Wade we have always had excellent customer service from Jason. I would buy another car from Stephen Wade just to get Jason as our service representative again. Great job Jason!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service experience

Made a service appointment -- everything went smoothly. Car was done when promised -- staff was professional and courteous. Used the shuttle service, which was immediately available and clean and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great and friendly people to work with.

We wish to thank you for the great service people you have in your employee. First is Jared Clark - a very personable representative in your sales department and knowledgeable about the products he represents. Because of your service department we wanted to purchase another Dodge/Jeep product as we know these two people will always make sure it's done correctly and with a smile - Jason Pipenhagen and Bobby. Two great people that always deliver!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast, friendly, and honest service.

The only place I'll take my Grand Cherokee for service is Stephen Wade. Their service is topnotch. I've also had other makes serviced by various Stephen Wade shops, all of them are great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service on my Jeep Cherokee Trailhawk

Dealing with the folks at Stephen Wade is always a pleasure. Service needs are always met in a timely manner and handled professionally. Will definitely continue to bring my Jeep to Stephen Wade for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

good, competent service.

I was greeted in a timely manner, the rep was knowledgeable and respected my time. the shuttle arrived quickly and got me to my destination quickly and safely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

comfortable and informative shopping experience

Our purchase of a new car was comfortable and we did not feel pressured to buy something that didn't fit our needs. We were guided to the best options of new vs used and allowed to come to our own conclusions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

vehicle quality

The repair work done in a timely enough manner since parts had to be ordered. However, since purchasing this Jeep, used, this is the fourth time I have had it in for repair in roughly 14 - 15 months. Having driven cars, trucks, vans, etc. for 60+ years, this is the first time air conditioning has failed except for the need to replace freon. Not happy with the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience.

I came in for an oil change. In and out in the agreed upon time. The staff was friendly, courteous and efficient. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.