Reviews
Excellent all-around care
Everyone was very welcoming and accommodating. They worked with us to get what we needed. They offered us drinks throughout the visit and made sure we were satisfied with our purchase. They checked back in with us a few times over the following week to assure we were happy and didn't have any questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Nucar Mazda Team
great staff
staff is well informed, courteous, facility is comfortable and clean, service performed quickly, documentation is thorough , waiting area is well lit and serves working people
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Nucar Mazda Team
Great service
Quick and easy service, friendly staff and very comfortable waiting area. Thank you all for an enjoyable experience at Newcar Mazda.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Regards, The Nucar Mazda Team
Fantastic service always
The personnel are always so pleasant and helpful. I enjoy talking to them everytime. I been coming here for 7years since I bought my car here and never had an issue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Best, The Nucar Mazda Team
Great Service
I really liked how fast the responses were if I had a question online. And then in person I really like the professional and attention to detail specifically regarding the car and how it work
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Nucar Mazda of New Castle was able to provide you with a professional and attention to detail experience! Thank you and if you have any questions about the work that was done please feel free to contact us. - The Nucar Mazda Team
Nader Assawah
Outstanding service management eager to help with a smile, knowledge and professionalism. The hands on policies by the management is highly appreciated
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding, knowledgeable and professional customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. - The Nucar Mazda Team
Great service
The service in the store is great and thoughtful, the process is simple and fast. In total, the experience is good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. - The Nucar Mazda Team
Great Experience
Dan was great. He was very thorough throughout the entire process. He spent a lot of time making sure I was comfortable with all of the features in my new car which I appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this great feedback with us, Elizabeth. We feel our service department is what makes Nucar Mazda of New Castle special. Reviews like yours help us to make sure that we are continuing to provide our customers the thorough and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. - The Nucar Mazda Team
First service appointment
I love how I drove right into the service area, the garage door opened for me. Appointment was made and only took about an hour to complete the work. Very nice waiting area with high top desks, charging stations, tvs, restrooms
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Nucar Mazda Team
Great service
Easy to contact service department and get information regarding car repair. The service department was very helpful with also working with my insurance company for the claim.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Nucar Mazda of New Castle, we value our customers and we look forward to seeing you on your next visit. - The Nucar Mazda Team