Reviews
They meet my needs
My 2003 Miata is 19 years old. The good people in the Nucar Mazda Service Department treat it like the future classic car that it is.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thomas, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. - The Nucar Mazda Team
Knowledgeable staff
I received a telephone message that the 2023 Mazda CX50 had arrived and it was available. When I arrived for my appointment the sale representative was waiting for me. He pointed out a few details and let me explore the car at my leisure. When I purchased the vehicle, the sales representative took the time to walk me through connecting my cellphone to the car. Before I left the dealership, he made sure I understood all warning bells and safety features of the car. A carefree drive home.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review! It is great to know that our team here at Nucar Mazda of New Castle was able to provide you with a knowledgeable service. Congratulations to your new 2023 Mazda CX50! Please feel free to call or stop by if there is anything else we can do to help you. - The Nucar Mazda Team
Great service
Finished my service ahead of time and got me in and out early. Everyone was very courteous and respectful. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing five-star rating, Susan! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! - The Nucar Mazda Team
Great Service
Customer service is always awesome...always in & out . Never a wait time. Happy to be a loyal Mazda customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Nucar Mazda Team
Great Service! Wonderful staff!
Mario was very knowledgeable and great to work with. He worked hard and was very accommodating. The entire process from beginning to end was perfect!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I appreciate you taking the time to leave us this perfect star rating, Deborah! Our team will look forward to working with you again in the future. Take care! - The Nucar Mazda Team
Routine, but better
Service was prompt and efficient. In fact, was finished ahead of the scheduled time. Robert, my contact, was helpful and responsive. The atmosphere at Nucar is always friendly and professional.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! - The Nucar Mazda Team
Great service
Always prompt and very good quality service. The video feedback is a plus added to your service. The staff is always friendly and very attentive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shang, we sincerely appreciate your feedback. Each employee is a valued member of the Nucar Mazda of New Castle team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! - The Nucar Mazda Team
Excellent Service
Staff at all levels are efficient, informative, and pleasant to work with. Any work needed was explained fully beforehand and no work was done until I gave my OK. I have been trusting this service department since 1989 and have never been disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. - The Nucar Mazda Team
Excellent auto and customer service for Mom and me
Melissa and the team in the service department are terrific. Their experts at customer service and have a very friendly way of interacting with me and my mother. I trust the evaluation and particularly appreciate the video review. We used the shuttle service this time and also another great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Erin! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Nucar Mazda Team
Great service clean facilities
friendly efficient staff. Clean and safe showroom waiting area. Report of my cars overall condition was very detailed. No pressure to make a few of the recommended issues that were found.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Nucar Mazda Team