Reviews
Great service. Friendly and polite staff.
Sales, Service and Management staff are very friendly, knowledgeable and polite. Have purchased 3 vehicles from this dealership and will continue to buy and have our vehicles serviced at Nucar Mazda. Definitely worth the drive from Dover to New Castle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. - The Nucar Mazda Team
Great Experience
Great customer service - the team was very attentive, answered all my questions and gave me their complete attention. I was overall very impressed with the entire experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your input, Stephanie. We're glad to hear that you are consistently impressed with the service we offer here at Nucar Mazda of New Castle. If there is anything more we can do for you please come back and see us any time! Take care! - The Nucar Mazda Team
Great service & dealership!
I got checked in very quickly, everyone was courteous & I was kept up to date throughout the process. I really liked the texting feature of being updated. When I had questions they were answered right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - The Nucar Mazda Team
Best service
Malissa have always been great with the service of my automobile. She is one of your best employees at your facility. She is one of the reasons I continue to do business with New Car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. - The Nucar Mazda Team
Great Friendly Service
Greeted and friendly. Robert explained what he was doing from the moment I got there. He helped me understand how to set up my Apple CarPlay to sync with my phone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Susan! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Nucar Mazda Team
Great service
Melissa was very knowledgeable and friendly. When I left my car with her I knew I was in good hands! (And I was right!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Molly, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Nucar Mazda of New Castle. If there is anything more that we can do, please come back and see us again. Take care! - The Nucar Mazda Team
Great Sevice
Very professional, Davidson to my concerns and provided the solution very happy with the service and would recommend their services to my friends h6f
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Edward and thanks for the great feedback! We're very happy that Davidson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! - The Nucar Mazda Team
Great Service!
Fantastic customer service!! Quick wait time and everyone is so friendly! The building is spotless and the ladies room was squeaky clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. - The Nucar Mazda Team
Mazda service-it’s the people that count!
John is amazing-I bought my car in 2009 and always get it serviced there because of the people in the service dept. John has been a permanent fixture! Always friendly and does the best for me every time. Melissa has been positive, friendly, welcoming and 100% helpful since joining. I consider both of these people to be my friends and always look forward to seeing them both. Rob, as the newest member of the team, has clearly been watching how these guys do things-so far he has also been great! Thanks to them all-give them a raise!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Nucar Mazda of New Castle! If there is anything else we can do for you, please feel free to give us a call. - The Nucar Mazda Team
Friendly and honest staff
Awesome staff, friendly professional, courteous. Would high recommend anyone I know to come for service. Very clean. All around honest service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - The Nucar Mazda Team