Reviews
Best Mazda dealer
Great service and friendly staff. Clean facilities, free coffee and bottled water. Easy scheduling. I was supposed to get a car wash but that didn’t happen😠
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this review! We really appreciate your business. - The Nucar Mazda Team
Service repair timely and maintenance info recvd
Service appointment for Mazda six was professional and appointment was made within two days. On time review feedback and assessment for brakes
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. Sincerely, The Nucar Mazda Team
Excellent friendly expert service
Friendly and knowledgeable staff that always does their best to make you feel comfortable, understand suggested repairs, and make them as economical as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. - The Nucar Mazda Team
The dealership is clean; people personable.
The salesman and financial manager were great. The dealership is very clean and comfortable. The car my daughter bought was perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Caverly, we really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect deal to fit your needs. Nucar Mazda of New Castle looks forward to seeing you again for your next service appointment! - The Nucar Mazda Team
Great Service
John was wonderful to work with. He addressed my concern and was so kind when explaining I had turned off my infotainment without realizing it. He discussed all the other details of my service in a way I could understand. He’s a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that John made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. - The Nucar Mazda Team
Great Mazda Service Experience
Rob is Mazda Service was awesome. He took great care of me and my Mazda3. Even knowing I would be out of the country for a week, he kept me informed along the way of the repairs and service needed. He also ensured my unused free oil change was done. I was not aware that I even had a free oil change when I purchased the vehicle. As a manager myself this is the type of attention to detail that I can appreciate in an employee. Throughout the entire time of my Mazda3 being services, every time I called, Rob was always pleasant, friendly, informative, and helpful. Thank you Rob. Keep up the good work. Erika Broadwater
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Erika, we are truly grateful for this awesome review! We are thrilled that Rob was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. - The Nucar Mazda Team
Great seevice
Appt was made for the next day. Prompt service . Performed additional service while I was there. Service kept me up to date on what they were doing
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out, Lynn! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. - The Nucar Mazda Team
Good customer service priceless
I like pleasant customer services representatives. I have moved from Philadelphia to Maryland and drive out of my way because I like the service. Good customer service is priceless
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. - The Nucar Mazda Team
great service
Robert was excellent. Great communicator and fixed the car perfectly. Slightly unclear on price until after but still 200 dollars cheaper than my other quote.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Matthew. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. - The Nucar Mazda Team
Great Car Dealership
The customer service is always a good experience. The staff is very attentive and keeps me informed about my service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Monique! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. - The Nucar Mazda Team