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Criswell Chevrolet of Thurmont

(615 reviews)
Visit Criswell Chevrolet of Thurmont
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–9:00pm 7:00am–7:30pm
Wednesday 9:00am–9:00pm 7:00am–7:30pm
Thursday 9:00am–9:00pm 7:00am–7:30pm
Friday 9:00am–7:30pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(615 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Chevrolet of Thurmont from DealerRater.

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I would recommend this dealership to anyone and I'd go back

The whole entire staff was very professional. I first met Philip in Gaithersburg but decided to go to Thurmont because the car I wanted was there. Philip was a great salesperson, listening to us and answering our questions. When we mentioned that we were going to Thurmont, he said to let him know if we needed any help. At Thurmont, Jeff greeted us with a warm welcome as the entrance and the whole experience was very smooth. They showed interest in us, made sure they knew what we wanted and gave us time to decide. We worked directly with Doug, the manager, and he gave us an exceptional service. After signing, Jeff made sure to give us a good understanding of how the OnStar service works.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Our team is proud that we've given you a smooth and enjoyable car buying experience! Your recommendations and loyalty are the sincerest compliments. Thank you for your business and your feedback.

Excellent Truck buying experience

I purchased a 2016 Chevy Silverado 2500 and couldn't be happier with my purchase. My sales associate Jon was nice and easy to work with. Both Jon, Rob (sales manager) and my finance manager took extra time to explain things so I could understand them every step of the buying process. I would definitely purchase another vehicle from Criswell Chevy of Thurmont in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very positive experience!

Everyone was very professional and helpful. I had a complex transaction and everything was taken care of quickly. I got a good deal and will definitely be back for service and purchases in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much! We're looking forward to taking care of you again!

Very Helpful

Ken was a great person to deal with, answered all my questions and made the sale go quite smoothly. I would recommend this dealership to anyone looking to purchase a vehicle. We drove 3 hours to deal with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

So glad to hear your trip to Criswell was a great experience. Thank you for purchasing your vehicle from us and welcome to the Criswell family!

Beau Smith

Criswell did a great job in helping me to pick my first car. Ken Lamb was very responsive in what I was looking for and was able to find something within my price range and still met the requirements i was looking for in a vehicle. I would recommend them to anyone looking to buy or lease a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your first car! We've enjoyed making you happy and really appreciate your business and your praise.

Professional and very helpful

Ken lamb was very knowledgeable and professional. He turned what would typically be a stressful decision, into an enjoyable one.. the only dealership in the area that I would recommend and will one day return to for future car buying

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for the compliments! We truly appreciate your business and love to hear we made your car buying experience enjoyable. Best Wishes.

fast in and out good deal pleasusre to do business with

great experience would recommend to anyone worked with Jeff and Doug to make the deal and Jesse made the paper a breeze I would buy from them again when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Criswell Chevrolet of Thurmont! We're glad you enjoyed the experience. It was a pleasure working with you and we look forward to seeing you again.

Great Service!!!

It was Black Friday and we went searching for a new 2016 Chevrolet Malibu and were promptly greeted by Ken Lamb. He was very helpful, polite and professional from the start. He showed us the car, explained its main features and the characteristics he liked about it. Ken shared with us that he also owns a Malibu of the same generation and that he was very satisfied with is ride and quality. He arranged for us to test drive the Malibu and rode with us during the drive around the town of Thurmont; which helped to find immediate answers to all our questions. Jesse Torreyson in the financial department was also very helpful. He offered us good advice and made us feel assured that we were getting a good deal. This was definitely one of the best experiences we had purchasing a car from a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

We're happy we gave you great service! Thanks so much for the positive remarks and for choosing Criswell. We're looking forward to seeing you again. Best wishes.

What a pleasant experience!

Found just the car we wanted at the price & interest rate we wanted to pay. Took us only two hours from start to finish to buy our new Malibu. Jeff Croteau was our salesman and Mike Boyce did our financing. Both get five stars plus!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Thanks

I was very happy with my experience at Chriswell of Thurmont. The guys in sales as well as finance were very professional and made the car buying experience a pleasure. Great work guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.