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Criswell Chevrolet of Thurmont

(615 reviews)
Visit Criswell Chevrolet of Thurmont
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:30pm
Tuesday 9:00am–9:00pm 7:00am–7:30pm
Wednesday 9:00am–9:00pm 7:00am–7:30pm
Thursday 9:00am–9:00pm 7:00am–7:30pm
Friday 9:00am–7:30pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(615 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Criswell Chevrolet of Thurmont from DealerRater.

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Great car buying experience!

These folks were super fast, got us a car we could afford, were ready on the delivery day with all paperwork ready to be signed. They explained everything fantastically and were super nice through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

This was a great car buying experience

I was very pleased with my car buying experience at Criswell Chevrolet. I received the car I wanted, at a great price, and was in and out of the door in about an hour. Jon, Jesse and Rob are a fantastic team and I would recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Friendly and easy to work with

All of my emails about the car were answered quickly and both Jon and Rob tried to make the online shopping experience as painless as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Best deal within 300 miles

Found a new Silverado on their website priced way below any other dealer that I could find with the features that I wanted. Drove over 3 hours from PA to purchase from them. Nice guys and Mike Boyce took good care of me. Buy with confidence!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

The most hassle-free car buying experience!

My wife and I were in the market for a new Chevy Silverado, which they had several in stock. At other dealerships we've spent what felt like hours negotiating price and trade-in values only to leave empty-handed. With the knowledge and customer service ability from both Mike and Rob, we were thoroughly satisfied with our new purchase. So much so that we have recommended to all our family and friends where to go to get the best service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Excellent customer service indeed

I just bought a really nice car and I love it, I was looking at every dealership in the area and could not find a car for me with a good price and all the other dealerships had bad customer service so I went to this dealership in thermont, the manager and sales rep took care of my needs in a timely manner, I was deeply impressed, I definitely recommend this to people who needs a car that fits their needs for a good price and wants a quality vehicle with excellent customer service. Thanks Rob!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Awesome Customer Service

The best car buying experience ever!!! Ken and Rob were very helpful finding me the perfect car. Ken took his time to explain all my options & wasn't pushy or arrogant. Jesse explained all the financing options. What a great experience and I would highly recommend Criswell Chevrolet to any one in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Absolute Best dealership

Me and my old lady went on a mini road trip to find the new Chevy to add to our family only we have been so far apart with many other dealerships in searching for the deal that would fit our budget I gave the bigger and the long term goal for the vehicle and pricing to Robert Harley and he came back with the deal of a lifetime within minutes I was treated above and beyond the normal hospitality of car dealerships and I'd recommend Robert and his team to my family and friends any day of the week! Thank you guys for helping my family achieve yet another goal together!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Excellent experience

Mike Boyce and Robert Harley were a pleasure to work with! I was looking for a car and got a great deal with awesome customer service from them both! Will definitely be recommending them to anyone I know that's looking to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

What an awesome purchase experience

Well, what can I say. Cordial, polite, knowledgeable, patient... I'd stopped in before and talked to the very helpful salesmen before, but knew right off that I was torn between the truck I thought I wanted and the one I liked more. The sales representative gave me facts and data. Never tried to push me in making my decisions. At the end of the day, I left with a truck that I am more than happy I got. Thank you all for an awesome experience and expedient purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.