Thousand Oaks Toyota

Brian Lamb was able to get the exact car I was looking for in a months time. He was very helpful throughout the whole process. Thank you Brian for everything you did to get me the car I really, really wanted.

Brian Lamb was fantastic in helping me select the exact RAV4 I was looking for, while also navigating the challenging supply issues. Not only did I get the one I was looking for, Brian also worked within my budgetary requests. Not my first time working with him and it will not be my last. Thanks Brian.

Horrible dishonest corrupt place. Criminal! They damage your car then try to charge you outrageous price to fix it. Go elsewhere! No integrity whatsoever. Awful place. Drive right by and keep going somewhere else.

Probably had the best buying experience ever buying my vehicle at Thousand Oaks Toyota! Brian Lamb was awesome to work with. No pressure, was super thorough and very accommodating! The staff was super friendly and made my buying experience super comfortable. Kudos to Brian, Chad in Finance and the rest of the crew for working with me and making this easy.

Inexperienced sales staff. Could not quote a price. Keep emailing and insist it is necessary to come in to get a price. Avoid this dealership.2 different salesman indicated I need to talk to a manager and come in to get pricing.

We had an excellent experience at Thousand Oaks Toyota. Brian Lamb, our salesman, was wonderful. He was knowledgeable about the cars we were looking at and offered no pressure sales. He told about all the options and helped us come up with the car that was perfectly suited to our needs and wants.

Worst customer service I have ever experienced at a car dealership service dept anywhere!! Avoid this place at all costs!! I was warned by a neighbor that they are terrible, but thought I would give it a shot. My mistake. After being booked for a noon appt, when I arrived I was informed all the techs take lunch 12-1pm, but that I can't take my car and return at 1 or I will lose my place in line (xxx?) I leave on foot (90 degrees outside) and am called back before 1pm. The intake person had assessed my car and ordered a part. Nice that he wanted to help, he clearly was trying, however, he is not an auto technition. AND I did not approve of ordering the part and was not told what the cost would be. I calmly asked to speak with a manager as I see my car was also pulled out of the line. "Tim, the owner" stepped in and instead of taking care of the problem, getting a qualified tech to look at it and apologizing for wasting my time, he starts schooling me on customer service and the need for the customer to be patient, "like in a doctor's office." Hmmm, I am pretty sure they don't book noon appts if the entire staff is at lunch at the same time in a medical office, lol. And they don't have the receptionist prescribing your medicines! When I questioned why he would have someone who wasn't a tech assessing the problem with my car, he was condescending and outright rude, and shared "he has worked here a long time." He told me I could leave, and I did, and at first refused to give me his name. I am 100% sure if my 6'4 husband were the one bringing the car in, he would not have been treated or spoken to this way.

Brian Lamb was a outstanding. He spent a lot of time with us explaining in full detail all of the "bells and whistles" involved with our new RAV4 Prime. He has a really great demeanor and truly cares about his customers. 5 STARS for both Brian and Tim Costa and the team at Thousand Oaks Toyota !

Our family have been long time / loyal customers to the service department. We always dealt with Yobi who was above and beyond amazing. Ever since he left dealing with the service department is a nightmare. The phone just rings and rings, no one ever picks up. Had my car serviced last year and they did a shoddy job had to bring the car back in and have them redo it. Thought okay it was just an isolated incident. Still staying loyal, brought my car in last week because the engine didn’t sound right and the check engine light came on. I paid $199 for the diagnostic. So I agreed to the recommended service (although I could have it repaired for much less at an independent repair shop) but believed the dealer is the expert. Well 3 days later check engine lights come again. I text the service rep immediately, no response. 2 days later I leave a message for the service manager, after 2 days still no response. The phone just rings and rings. Finally called the sales department to speak to GM and spoke with someone in client services who says they make sure and have service manager call me. At this point I am not holding my breath. IT’s called a service department for a reason. I paid a lot to have my car repaired and they can’t respond nor stand by their work then don’t expect to get paid. I have disputed the charges. Never in my life have I ever needed to take this action. I also DO NOT trust the service department. They also tried to upsell me on things that didn’t need to be done....so that left added to my mistrust. I sincerely hope the GM of this dealership reads these reviews. Why buy a car here if you have to deal with this flaky and xxxxty service department. They have lost our family as a customers.

Brian Lamb was GREAT and a pleasure to work with. He was patient and responsive to our wait for a VENZA that was held up due to the inventory shortage (2021-2022). This is the second TOYOTA that I have purchased from Brian. I'll be purchasing a THIRD soon due to my current Truck (from Brian) is 21 years old. We love our VENZA !