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Kia of Old Saybrook

(309 reviews)
Visit Kia of Old Saybrook
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (877) 438-5760 (877) 438-5760
Used (888) 730-0038 (888) 730-0038
Service (877) 457-1340 (877) 457-1340

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Old Saybrook from DealerRater.

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Great Experience

Working with Joe made my experience of buying a new car easy and painless. Joe was very helpful, honest, and hard working. I would highly recommend anyone in the market for a new car to check this place out!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer focus

Working with John Coons was a pleasure. Straight forward, organized and knowledgable. Would highly recommend to those looking for a hassle free experience while shopping for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buy a new car

I had the greatest opportunity to work with patricia Smith and I have the best experience with she I got my new car thanks I recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A wonderful experience.

I had the pleasure of working with Joe Silva yesterday when I purchased a new Mazda. He was very helpful, honest and gracious. I would recommend him and the dealership if you want a no nonsense car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

NO SPARE TIRE IN NEWLY LEASED CAR!!!!

I am very disappointed that it was never mentioned by the sales department that the car has no spare tire! My 18 year old daughters first new car for college which I wanted to make sure she was safe in with no worries and then to find out 4 months later from a friend that the car doesn't carry a spare tire. This really set me back that it was never mention to me and them knowing my daughter has to travel far for school and wanted her to be safe. If I have known this I would have never leased the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Quick easy and to the point

Excellent service, staff is friendly and extremely helpful. First new car i have ever bought and the staff at kia of old saybrook made it a very enjoyable experience. Will definitely be returning for any car needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience!

The second time around we have had a very pleasant experience with Kia in Old Saybrook. John Lombardi didn't stop searching until he found "the one" perfect car for us and our new baby. I had previously had a rough experience with a bank unaffiliated with kia, that rents their upstairs, however having improved my credit we are no longer using that bank. Perfect car, smooth transaction. Feels like family. Thank you John! Oh and Patricia is amazing with babies!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

I have been searching for the car I wanted at the price I wanted for what seems like forever. A couple hours with John Coon at Kia of Old Saybrook and he found me the car I wanted and the deal I was looking for. Couldn't be happier with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A great place

Stopped in to look at possibly trading in my 2012 Kia on a Sunday. We thought they were closed, but someone was there . We were greeted by Keith Campbell. A really great salesman. Overall, our experience with the deer was fantastic. A whole different experience the 2 other dealers in Ct which we've dealt with. Great place and great staff. I highly recommend the dealership to anyone. Vicki M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great overall Experience!

I went to Kia Mazda with my daughter to buy her a new car and we worked with Joe Silvia. Joe was great to work with and very knowledgeable. He was very patient and made us feel comfortable about our buying decision. Joe was so good to work with that I went back with my son who was looking to buy his first car. Again, Joe helped to ensure that my son got was he was looking for in a used car and he is very happy with his decision. Dan in finance was also great to work with and very helpful. I would recommend Kia Mazda ( must work with Joe!) to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.