Reviews
Update: changed from 1 to 4 stars overnight!
in November of 2017 I had some work done on my Suburban at Waldorf Chevrolet. About a month later I noticed another leak in the same area and took it back to the dealership. Initially I was not happy with the response from the service department and left the dealership super frustrated. The next morning I got a call from the service manager. We had an open conversion about the issue and some of the details involved. I was surprised to get the call but further impressed by the service managers dedication to ensure there was a fair outcome for both them and myself. Thank you Dan for trying to explain and thank you Jason for the follow up. Great customer service!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I appreciate the opportunity you gave us to address it. Please be sure to contact us if you have any further questions. Kind Regards, Scott Strickler l General Manager l sstrickler@waldorfchevycadillac.com
Maryland State Inspections
Went in for MSI everything went well from start to finish. The inspector was friendly and knowledgeable and wasn't a crook like most inspection stations can be!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maryland State Inspections
Had MSI done great from start to finish. Expected the worst but the inspector was fantastic unlike most who are rip off artistes!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark Stancell
Would Like to Thank Mark Stancell to the Highest Thanks Of All, Customer Services that was Provided to Me and my Husband was 100 percent from the Time we Arrived, Every Question we asked we got a Answer Truthfully From Mark Stancell & Ron Murray,Aaron Devane Finance Manager, Even Other Staff Offer Us Something To Drink , We will Be Returning I have never ever been to a Dealership That we was In & Out so Fast in my Life that I could enjoy the Rest of My Day. Thanks so Much They really need to be Acknowledged Mark Stancell , Aaron,Ron Thanks Mr& Mrs Peter Hunt
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful!!
My name is Wyisha and I just recently had work done on my 2014 Chevy Impala at this dealership. My experience with this dealership was wonderful thanks to Harris Cumming.. He was very helpful and got the issues that needed to be done to my car handled. He was patient, kind and did a awesome job.. Thank you Harris! 😁
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great job
My service guy was at my beckin call. Grateful for the job well done. Best and friendly environment I will never forget the service professionals for prompt response
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership
They made a believer out of me...... I'm a Chevy man now...... ford can kiss my bumper....lol.. thanks chevy of waldorf
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding Service
Gene's customer service is outstanding. These words speak for themselves. It is a joy to have people who care about your well-being.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome experience!
From the service check-in to the final fix, everything was great. I was kept informed during the entire process! My service writer was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great sales and financial staff
Found the exact car I would have ordered, drove three hours one way to get it. Sales and financial staff were great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase