Waldorf Chevrolet Cadillac

Found the exact car I would have ordered, drove three hours one way to get it. Sales and financial staff were great.

I am always made to feel like I'm an integral part of the dealership. I know it's a business, but not from the employee's attitude, it more like that they are waiting for me to arrive. Overall always a happy experience.

The team at Waldorf Chevy Cadillac put me at ease. They listened to me and they did not pressure me. I appreciate their helpfulness, from start to finish. The salesman, Mr. Hightower, was great to work with. He explained each step of the sales process, the car and its many features, finance, warranty and service dept. The rest of the team were great to deal with, as well. This was the best car buying experience I've ever had. P.S. I am not a relative, LOL.

I bought a brand new 2016 Malibu from this dealer and haven't even had it a year yet and come to find out my front passenger tire which has never been touched since I bought the car went flat. I called Chevy roadside assistance through on star and their service was beyond stellar. The service tech who came to put the spare on my car showed me where my brand new tire had either been plugged or patched at some point and the repair failed. He told me I have to contact the dealer where I bought the car. I called the service department and explained the situation and after asking me a stupid question about an impala when I have a Malibu he asked who my sales rep was. I told him and ten minutes later he gets back on the phone and says we wouldn't have plugged it but maybe patched it and if I bring my car in today and wait because they have appointments they could assess my vehicle and if a tire needs to be ordered they would do it then. Completely unacceptable.

It is with great pleasure we take this time to address the superb service we received from Mark Stancell. As a military couple, we have had a great deal of experience with purchasing car, but Mark professional customer service exceeded all car sales experience we have received. Given the superb service we look forward to purchasing another vehicle in the months to come, and will definitely recommend Mark and the dealership to all our real estate clients. Mark thank you for your superb professionalism, and for providing us with an outstanding customer service experience, that will remain forefront in our minds for time to come.

We recently purchased a 2012 Toyota Tacoma for our son from the Waldorf Chevy/Cadillac Used Car dealership. From the time we drove on the property until the time we left with our vehicle the salesman (Mark), the Sales Manager (Bob) and the Finance Manager (Aaron) were super helpful. This was by far the easiest, no pressure vehicle purchase we have ever made. I highly recommend Mark and the rest of the team at Waldorf Chevy/Cadillac used car sales.

I was dealing with the general manager Scott over the phone about an issue. What he mentioned to me was that I seemed overwhelming and he hung up the phone on me regarding a complaint.. what a great way to handle customers anybody that wants customer service like this should definitely go to this dealership! I can't even imagine what else to expect from this place

I had a great experience here. Mark Stancell was a great help, very patient and gave great advice as to which car would fit me. I referred a friend and they left with a car also and satisfied with the customer service from mark as well. i will definitely return!

Mark Stancil had a positive and up beat attitude through out the duration of my visit. Mark appeared to be honest and genuinely concerned with my criteria for purchasing a vehicle. Mark made certain I was comfortable and even provided juice. This kind of customer service is priceless and goes a long way toward my decision to purchase from this dealership. Overall, excellent customer service!

Mark Stancell and the entire Waldorf Chevrolet Cadillac team were AWESOME! Everyone was super Patient and Professional. Everyone worked diligently together to get me the best deal possible. Kudos to you all and special shout out to you Mark Stancell, You are a Class Act!