Waldorf Chevrolet Cadillac

I'm really happy with first my purchase of my new Trex and secondly, both times I have had to go get something done on it, the staff was so friendly and even fit me in with no appointment. I got my oil changed, tires rotated and a recall on the airbag all done with no appointment in about 90 minutes and they were swamped at the time.

These guys put Chevrolet faith back into me after having the worst experience during my purchase, all I wanted to do was pay off this car and have nothing to do with this dealership again. The 'J&J' Team (Jason and Justin) took time to explain how to utilize the functions of my car where no one else had time. Completed my oil change in record time so that I could attend my Uncle's funeral.

I took my newly bought 2016 Trax in for a recall airbag software update that took approximately 2.5 hrs. Jason Ruslander promptly scheduled the appointment for my vehicle and kept me informed on progress numerous times since I waited for the work to be preformed. Thank you Jason.

I worked with Steve Luck, sales associate. I'm very pleased with my purchase of a new Chevy Trax. Steve was wonderful to work with. Car buying can be a trying experience but Steve made everything go smooth from start to finish, including the paperwork.

So back on the 3rd of August I dropped my truck off to get the Service Stabilitrak light checked out and have them do my MD Inspection. Get a call from Justin (service manager? Not sure) saying my truck has been wrecked. I guess a customer ran into the truck.... Even though the dealership isn't responsible they offer to pay for everything. Seems odd but hey, I'll take it. Quite a bit of damage (taillight, bumper, tailgate, quarter panel) Truck should be finished early the following week. This is where things get annoying. I call Justin Tuesday the 9th to get an update. It's pretty late so he's gonna call the body shop Wednesday and let me know something. Also, my new bumper is in and new taillight will be in the following day. It's Thursday the 11th and still no call. Again, I call Justin for an update. The truck is at the body shop but finished. Parts just came in and truck should be finished Friday. No call Friday. I call late in the day and Justin is gone for the day. Message will be left on his desk. Saturdaythe 13th I get a call from someone pretending to be Justin. My truck is in the service bay. They aren't even sure why it's there and don't have any keys to it.... (WHAT??). They literally only knew it was my truck because they called my realtor who's card was in my center console. Getting ridiculous at this point. Finally talk to Justin. Some kind of misunderstanding. Parts again "just came in" and the truck will be ready Monday. Now it's Monday the 15th. No call... I call Justin for an update. He's gone home from the day and they'll leave a message for him to call me Tuesday. Tuesday around 530pm and no call from Justin. I call and apparently the parts just got in and the truck should be done on Wednesday the 17th.... First let me say that I realize they can't speed up the body shop. I'm not annoyed about the time. Over and over I've been told that the parts "just came in". The only time they've called me is to tell me my truck was wrecked and when they didn't even know why my truck was at the dealership. They continue to say they'll call me with an update but never do. All I ask for is honesty. If it's going to be a while tell me. If you say you'll call me with an update then do it. If the parts aren't in yet just say, "the parts aren't in yet". I've never had an issue with any Chevrolet dealership until now. Hopefully I'll get my truck back soon but I can guarantee I'll never be back to Waldorf Chevy. Update... Wednesday the 17th. Truck isn't finished. Final part is coming in tomorrow. (How many times with this parts story?) Truck should be finished tomorrow.

I began shopping for a new car a couple of weeks ago. I narrowed down my choices to the Ford Mustang and the Chevy. Camaro. Reg Palmer did a exceptional job of explaining the differences and overall value of the Camaro. I have a technical background in cybersecurity, which means I ask a lot of questions!!! Reg was very patient with my tons of questions and I didn?t feel rushed to make a buying decision. As a father of 4 (current and drivers) Waldorf Chevrolet Cadillac has earned my current business and future opportunities because of Reg Palmer?s customer service.

Service was quick. Reps were professional. Job well done.

Professional service in a clean, quiet environment. I felt comfortable during my visit. I also liked the fact that I wasn't followed by salesmen as I looked over the car lot while waiting for my car in the service dept.

I wasn?t too happy with my very first experience with the dealership. I brought my 2005 Tahoe in for services when it was complete I came to pick it up. When I started my truck I noticed that my check engine light was on, the light wasn?t on when I dropped it off nor was I notified while my truck was being serviced that this happened. Needless to say that my truck had to go back in for services costing me even more money I wasn?t prepared to spend. I will be calling the manager of this dealership to talk to them about my situation.

YOUR STAFF WAS VERY HELPFUL TO DETERMINE MY CAR PROBLEM AND ARRANGE REPAIR SERVICE. MY CAR NOW APPEARS TO BE OPERATING FINE.