Reviews
They were very accommodating,friendly to deal with.
They were very accommodating,friendly to deal with. I would also recommend them to friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Not sure on how trustworthy.
Not sure on how trustworthy. Issues before warranty expired 3-4xs in and they couldn't find anything wrong. Now they can- initially was going to be one thing for a few hundred. Then after an hour they found a different issue and it's thousands to fix.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com
Awesome.
Awesome. He was a very nice man. Went out of his way to move our care closer because my husband is handicapped. So he brought our car back right next to the waiting area so my hubby didn't have to walk only a couple steps.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com
I have been looking for a car for a very long time.
I have been looking for a car for a very long time. I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the car’s values and what it would cost to own my dream! She set up the appointment, I went on site, 15 minutes later I bought it! The whole team were thoughtful and very kind! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
Clean environment, detailed oriented, fast and clear
Clean environment, detailed oriented, fast and clear diagnosis, comfy waiting area and very friendly service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
Austin did a great job of showing me the vehicle I was
Austin did a great job of showing me the vehicle I was interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Kristin, thank you for your very kind review. Austin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
Great service on oil change , no wait , very nice service
Great service on oil change , no wait , very nice service team, in and out in 45 min
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com
Sam and the rest of staff where amazing with helping me
Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service. I wish more companies cared about customer service. Thank
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com
Got me in and out in a decent amount of time…woul
Got me in and out in a decent amount of time…woul recommend to people
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com
Top notch dealer!
Top notch dealer! Efficient and fair deal. I would recommend to anyone looking for a used car.
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- Buying process —
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- Overall experience 5.0
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com