Reviews
Awesome experience.
Awesome experience. Multiple stroke survivor and people very helpful with accomodating a customers special needs!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com
On time and very friendly.
On time and very friendly. They were helpful and let me know about car. Did not show a video of work like they said
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pushing services that I know are done and don't need .
Pushing services that I know are done and don't need . We had complete break job done and being told we need
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Chad, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Meacham mike.meacham@russdarrow.com
Very friendly and efficient.
Very friendly and efficient. Sam was very kind and understanding throughout the entire process. Even sent a video message the next day thanking us.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com
Great service and great employees but I still haven't
Great service and great employees but I still haven't gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got his video a couple weeks when he got his oil changed .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com
Very friendly, knowledgeable people.
Very friendly, knowledgeable people. Very patient, answered all my questions. Trade in on my car was good
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Fran, for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Clean service department, everyone is helpful and very
Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com
The service department spotted a leak and were able to
The service department spotted a leak and were able to contact insurance. Insurance covered the cost. Much appreciated that the service department did more than just do the job my vehicle was brought in for. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
Isiah and the mechanic Travis did an awesome job!
Isiah and the mechanic Travis did an awesome job! I really appreciate the time and detail in his video that he sent me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
Always have a pleasant time , and every person is
Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com