Russ Darrow Direct

I had a wonderful Shopping experience at Russ Darrow Our salesperson was very knowledgeable in explaining each of the vehicle's. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us. You now have a repeat customer for all my car or truck service needs.

I had looked around for a used Toyota sedan that was proving tough to find in this area. Russ Darrow had the car I was looking for. That's where the good news stopped. I had to wait 4 hours for financing, when I was able to eventually drive the car off the lot I noticed the gas light was on. Not only that, but when I had attempted to contact me salesperson they were no where to be found. Non responsive to my emails or phone messages. I stopped back into the dealer to get answers to my questions only to find an empty office and an inattentive person in the office who gave little attention to my outstanding concerns. I had purchased a low end maintenance package which included free oil changes. This was to be given by way of a coupon book that was supposed to be mailed to me. I have yet to receive the coupon book. I asked about the coupon book when I stopped back in the office and the finance woman said it would take 6-8 weeks for me to get it. I'm on week 7 with no book yet. I will not be recommending them to other folks and have been able to successfully turn away 5 sales from the dealer since my encounter. Maybe it's just my luck, but after several attempts on my side to get these issues addressed I've had no success with my concerns being heard. But, the car is good and I am enjoying my purchase. I just wish the service matched the car. No go on a return trip for me on my next vehicle.

This was one of the most pleasant experiences we had buying a car. I would highly recommend the Russ Darrow Group to a friend. The entire staff helped us get the right price and financing. I would recommend this dealership to my friends and coworkers.

I wanted to say I am very happy with my experience at Russ Darrow. They blew us away with amazing customer service and support. This is my vehicle that is second from dealership and am happy using them and the car. I would definitely go to Russ Darrow again for my next vehicle.

Today i got myself my truck that is first from Russ Darrow car dealership. They answered all the question's I wanted to learn in regards to the vehicle we was interested in. They were very patient and worked you so much with us thank. I can honestly say Russ Darrow exceeded all our expectation's.

We came in today because my wife needed to trade her car in for something new. I was very pleased and surprised with the selection they had. I would recommend this dealership to my friends and coworkers. I felt very comfortable walking out of the dealership with the deal we got.

The buying experience at Russ Darrow was pleasant and quick. Their approach puts you at ease during the negotiation and final purchase. When I am in the market for a new car they are my first choice. This is my second vehicle from this dealership and am happy with them and the car.

I wanted to say I am very happy with my experience at Russ Darrow. They took their time to help me find the terrific vehicle. This was a fast and one of the best new car buying experience ever. It was such a pleasure dealing with all the staff at this store.

I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable, and found exactly what I was looking for. Everyone was very friendly and my sales person was very responsive to my questions. This is my second vehicle from this dealership and am happy with them and the car.

I had a great experience buying a car at Russ Darrow. The sales team here was great as well as all the managers. The whole experience was fantastic from start to finish. I would recommend this dealership to my friends and coworkers.