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Hendrick Kia of Concord

(525 reviews)
Visit Hendrick Kia of Concord
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 586-0876 (888) 586-0876
Used (888) 584-0318 (888) 584-0318
Service (888) 758-3083 (888) 758-3083

Reviews

(525 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Concord from DealerRater.

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Chris Heartley was extremely helpful sales Consultant, I

Chris Heartley was extremely helpful sales Consultant, I walked in not at all expecting to get a car today But Chris was able to help assist me in getting my car. I for sure recommend that is you?re ever in need of getting a car in a bind coming to the Kia Dealership in Concord and asking For Chris Heartley

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Justin Williams, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with Chris was top notch! Thanks again for the recommendation, and have an amazing day!

Evan Bamford at the Hendrix KIA of Concord location

Evan Bamford at the Hendrix KIA of Concord location demonstrated thorough product knowledge with a pleasant personality. We not only purchased the exact car we wanted at the price point we wanted, but we also met a very personable young man. You couldn't go wrong by working with him. Best car buying experience we ever had. Wayne Glenn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wayne, thanks for your praise and kind comments about Evan and our team here at Hendrick KIA of Concord. Your praise and kind words means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I always bring my car for service to HENDRICK KIA because

I always bring my car for service to HENDRICK KIA because the staff is always helpful. Thank you Samantha Mandalke

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how Samantha did. It is our genuine pleasure to serve you. We hope you have a great day!

Service always outstanding.

Service always outstanding. Brandon Owens is and always has provided very friendly, respectful, knowledgeable, helpful and honest customer service. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joseph, we are so happy to read such a great review about Hendrick KIA Concord! We'll be sure to pass along these generous comments to Brandon. Thank you again for your business. We look forward to your next visit!

Andrew Daley and John Boccia were very helpful in finding

Andrew Daley and John Boccia were very helpful in finding the right car for our needs. Very informative and delivered the facts in an easy to understand format.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nicholas, congratulations on your new vehicle, and thanks so much for your wonderful 5-star review for Andrew, John and our team here at Hendrick KIA of Concord! We are thrilled to hear of your excellent car buying experience! We hope you enjoy your new vehicle and look forward to seeing you here again.

Jay listened to what we were looking for and got us

Jay listened to what we were looking for and got us withing our monthly payment range. He listen to what we wanted and didn't try to push us into something we couldn't afford or didn't want. Great sales person you have!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, thanks for your praise and kind comments about Jay and our team here at Hendrick KIA of Concord. Your praise and kind words means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I was recently scheduled for my regular oil change and my

I was recently scheduled for my regular oil change and my advisor was Alondra A. Oil change went great per usual, but was impressive was the video review of my car. This must have been added since my last visit and was awesome, the technician reviewed findings and my advisor, Alondra also gave a recap. It was determined I needed new tires and an alignment. I was looking to go elsewhere later in the week for tires, but Alondra was able to find a promotional offer that suited my budget, but also maximized the warranty/befit with choosing Hendrick. Due to a scheduling conflict, I could not get tires done that day but returned a few days later and received the same great service from her and she remembered our discussion/my concerns. She is a great advisor, providing updates throughout and assisting with ensuring the best service with competitive pricing. Please note I drive all the way from Ballantyne to this location for great communication and awesome service from people like Alondra.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

AB, we are so happy to read such a great review about Hendrick KIA Concord! We'll be sure to pass along these generous comments to Alondra. Thank you again for your business. We look forward to your next visit!

Bryce Reece was my service advisor this visit.

Bryce Reece was my service advisor this visit. Bryce was knowledgeable and professional. He's an asset to the Hendrick team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Cassandra, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! Take care!

I had an appointment to get tires on Dec.

I had an appointment to get tires on Dec. 20. Joshua Spruill and his team were efficient and thorough. I was out within 2 hours and my car drives fantastically! Thank you for excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dawn, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day!

Michael Fernez was very helpful showing the new Kia K4.

Michael Fernez was very helpful showing the new Kia K4. He was a pleasure to work with. He had expressed when asked that he had not worked at Hendrick for only a little over two months. He was very knowledgeable regarding the car and answered all questions that that was asked of him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Thomas and welcome to our Hendrick KIA of Concord family!