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Tim Short Ford of LaFollette

(493 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(493 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer service

We drove over 4 hours to this dealership and when our vehicle of choice fell through they did everything they could to help us get an equally suitable vehicle so we did not waste our drive. They made our first car buying process so simple and they were so friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Found the car initially over the internet. Made an appointment and bought the car in a little less than 2 hours. I understand that about 60% of their business is transacted that way. Very easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Reviews like yours provide encouraging feedback. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Emilee Cassano

Great customer service , Tim did a great job of working with us and making it possible to afford the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

2017 Ford Explorer Sport 401a

Thanks Brian Keith Redmond and all the staff @ Short-Redmond Ford for the absolute best experience of buying a new auto ever.!!!! True class act of folks..! Couldn't ask for a better buying experience. You guys rock... !!!! Thanks Again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great price

I bought a 2014 GMC Acadia Denali from here at about $6000 below book value!!! Mitch was my salesman and was fast and effective in the process. I walked into the dealership, test drove the vehicle did all the paperwork and walked out with the keys in less than 2 hours. the price was so good there was no negotiation needed. I drove 3 + hours to this dealership might i add

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Derek, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

Great Service Department

Friendly and courteous staff....quick service on car!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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No pressure, great experience

Jacob Marlow was really great and helpful. There was no pressure for any extra down payment after saying what I wanted to put down. The prices were also a little bit less when I compared them to other Ford dealerships. I definitely recommend buying from Short Redmond Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dodge 2500

Quick oil change good service dept. checked my truck for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2009 Infiniti G37 S

Excellent professional service. A lot of my dealings were over the phone and internet, so I had place a lot of conference in them telling me the truth and they did. Thank you. Ben

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car experience

Overall great service and people. Everyone worked hard to get me in a car. Marion was a wonderful rep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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