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Tim Short Ford of LaFollette

(493 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(493 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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15,000 mile check up.

Again everything was good. Christy and all the ladies just were so nice to me and my little dog Ginger. thanks !!!! Dave Chesney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dave, we're happy to hear Christy and the team were able to make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Review

Quick friendly service. Would recommend to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your recommend to your friends and family, Lisa! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

Easiest purchase process ever

Valued my time as a consumer, said what I wanted, and got it. Nice people. Excellent selection and pricing. Shout out to Travis Capps; thx

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Luanne

Being newly widowed, as a female I was very concerned about buying a car since I didn't know alot about the mechanics of a car. My salesman, Mitch, was very kind & helpful!!!! I already knew what I wanted to look at & drive. There was NO pressure to buy anything only help in answering my questions!!! Bud in financing was very through in explaining everything that had to do with the purchase of my car!!!! I had a very PLEASANT EXPERIENCE on the car lot!!!!!! If you are looking for a vehicle I would definitely recommend looking up MITCH!!! He won't steer you wrong!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Luanne, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

Great to do business with.

The sale staff were very professional, friendly, and excellent to do business with. I highly recommend them and will continue to be a repeat customer in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy and quick transaction

Recently bought a 2015 limited edition Mustang 50 year anniversary car. Mitch, the salesman, was easy to work with and we quickly made a deal. Car was priced very competitively and was in new car condition. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sad visit

Not sure kids name but sitting at 1st desk beside the hallway. That kid needs manners. He was a smarta$$ to me and my wife. I will never come back while that kid works there. I was not pleased with the service there. I will be telling everyone not to go there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Steven, thank you for taking the time to bring this negative experience to our attention. We would like the chance to talk to you further so please reach out to Cliff Lane at (423) 562-2251 so we can address your concerns directly. Thank you and we hope to hear from you.

f150 platinum

i made 3 trips/phone calls and talked to 3 different people. finally on my last call #4 Scott took great care of me and sold me a car without him . you would have lost a sale

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very pleasant car buying experience

We visited the dealership twice in one day. Matthew was extremely helpful on both occassions. He let us take our time with each vehicle that we wanted to look at it and test drive. He was never overbearing or forceful politely asking our opinion on each car. Very happy with our overall service from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car serviced

I wasn't told where to go to wait, thankfully I knew because I had been there before. Also wasn't offered hospitality: coffee, water, etc this time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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