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Tim Short Ford of LaFollette

(486 reviews)
Visit Tim Short Ford of LaFollette
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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f150 platinum

i made 3 trips/phone calls and talked to 3 different people. finally on my last call #4 Scott took great care of me and sold me a car without him . you would have lost a sale

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very pleasant car buying experience

We visited the dealership twice in one day. Matthew was extremely helpful on both occassions. He let us take our time with each vehicle that we wanted to look at it and test drive. He was never overbearing or forceful politely asking our opinion on each car. Very happy with our overall service from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car serviced

I wasn't told where to go to wait, thankfully I knew because I had been there before. Also wasn't offered hospitality: coffee, water, etc this time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good people just trying to help

Second vehicle from them in 2 years and referred a friend to get one.... Will definitely buy from again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Randi Reeder

Everyone is nice but the car was not detailed very well. Also, in one week, my oil change light and tire maintenance lights have come on. Either it wasn't done or it wasn't reset when done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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don't know

freindly and salesman with good ,overall process was good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love it

I'm very happy with my new car I will buy a other car from short redmond in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Crystal, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

Vehicle Service

The Short Redmond Service Team did an excellent job scheduling and completing the maintenance on my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase of a Cadillac Escalade

Our purchase of an Escalade with Zach and Tim went smooth and they were very professional during the whole process. I would recommend them and the dealership to others looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

Best buying experience ever

They treated me like a customer and a human being which is what I look for in a business. I wasn't a number or a money tree to them. I recommend going here for any one. They'll take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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