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Tim Short Ford of LaFollette

(485 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We have bought several new Fords in our lifetime, but our

We have bought several new Fords in our lifetime, but our 05/02/25 "looking" visit & our 05/06/25 purchase experience have been the best yet. Special thanks to Ryan Hutson at Tim Short Lafollette for his patience, kindness, & knowledge. Also ,assistance from Charlie & Brad was much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Service was good.

Service was good. Would recommend Jeremy and dealership to others. This is the second car we bought from this dealership in the last five years. Husband loves Fords.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I cannot convey through the medium of a text box how

I cannot convey through the medium of a text box how pleasant everything was at this dealership. Tyler, the salesman that handled my deal, was truly a delight to work with and I cannot recommend enough that if you’re looking for a new vehicle to consider this dealership and to ask for Tyler specifically.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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My service was great absolutely one of the best

My service was great absolutely one of the best dealerships around everyone has treated as nice as I could treated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealership, all the staff were fantastic - they

Great dealership, all the staff were fantastic - they took good care of me 3 years ago when I bought my used Mustang, then through owning it, and now through trading it on a new Mustang, making it possible for me to own my dream car. And of course I'll be in good hands with them for whatever my new car needs over the years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership, fantastic people, Anthony and Justin

Great dealership, fantastic people, Anthony and Justin were very helpful. The dealership took good care of me 3 years ago when I bought my used Mustang, then through owning it, and now through trading it on a new Mustang, making it possible for me to own my dream car. And of course I'll be in good hands with them for whatever my new car needs over the years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Deceptive financing.

Deceptive financing. I agreed to purchase terms (monthly payment and 60 months). I was shown those terms and signed to those terms on electronic signature pad. The terms were changed afterward to 72 months. I failed to inspect hardcopy printouts before leaving believing they were the terms I signed. Deception not discovered until terms were received from financing bank. Salesperson was a polite and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My salesman went the extra mile to address any and all

My salesman went the extra mile to address any and all concerns I had, worked extremely hard to get me the best possible price and rates!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi James, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Where do I start, the service and patients was

Where do I start, the service and patients was phenomenal! Rusty thanks man you and your team made it possible to enjoy and really appreciate the work and Diligence, of the art of the salesman thank you rusty!🍾

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nathaniel, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

They had good service and time frame and did good Quality

They had good service and time frame and did good Quality work on the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.