Reviews
Good service, very good prices.
My husband is by far the hardest person in the world to please. He was expecting to be let down as we had been to other dealers. Adam, and John not only sold him the truck he wanted and got him the price he wanted my husband left there pleasantly surprized at how well everything went. We highly recommend to anyone to shop there. you cant beat their prices. we love the truck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Susan! We're so happy that you and your husband were impressed with our team here in Canton and found the perfect truck! Enjoy!
Best car purchasing experiemce I've had
The staff I dealt with (both Adam & Mike) we're friendly, answered all of my questions, and gave me a great price on a used vehicle. The process of purchasing a vehicle (for me) is typically not a fun one given all of the paperwork, dealing with insurance companies, banks, etc., but these guys made it quite painless and got me through everything quickly. I'd highly recommend the company and will return to them myself if I choose to upgrade or purchase again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write a review about your experience shopping for a used vehicle here at AutoStar of West Asheville. We are happy to hear that our team was able to help you through the crazy process of buying a car and make it fast and painless! We appreciate your business and will be here and ready for you when you are ready for another upgrade!
Purchase of my 2015 Chevy Silverado
I was ready to purchase a 4x4 personal truck and after looking at many available options, test driving a few different trucks, talking to my salesman Chris I chose this truck. From the very beginning my experience with AutoStar USA in Canton, NC could have not been any more pleasant. Chris & John were absolutely very professional, explained the steps and answered all my questions. I would highly recommend going to see these gentleman for any future vehicle purchases. Thanks again guys! Greg Meadows
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Greg! We sincerely appreciate your business and are so happy that our awesome Canton team was able to make your car buying experience a great one. Hope you love your Silverado!
Great dealership
Auto star of canton is a great dealership. They went above and beyond. Even came in on there day of on Sunday to get me in my new car. Helped me get my first car when no one would approve me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much Michelle! We're so happy to hear our team in Canton was able to help you find a great car! Enjoy your Chevy Cruze =]
Great
Trip from CT. Each person made the process go smoothly. Very helpful and thorough. Good experience. Since it was long distance, they kept in contact and helped through each step.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Janet! We hope your trip was enjoyable and we're so happy that our awesome West Asheville team was able to help you find the perfect Titan! We appreciate you sharing your experience.
Nice pleasant experience
I have been looking for a car for a month now and I seen the car of my dreams at auto star of canton nc. I stopped to check it out and had the nicest person named Chris help me. He answered all my question, he even played a game with my 10 year old daughter while we were waiting. He and the staff there did everything they could to help me get the car even stayed over 2 hours to make sure I did. Awesome experience. Thanks so much to Chris and John. Lisa riddle clyde nc
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Lisa! We're so happy to hear that you (and your daughter) had a great experience with our awesome team in Canton. We hope you are loving that new Honda CR-V!
bad management and sales
Bought a Nissan Armada from Auto Star under the impression the vehicle had not been in any accidents after insurance company and car fax .the Nissan Armada had been in two accidents. I contacted Shane King after purchasing this vehicle for $21,150. I informed Shane King off the sales papers that cam with the Nissan stating that this Nissan has not been in any accidents. Also notified him of the auto star logo one in the accident report. Darric Kamp manager also notified. And now neither Darric or Shane will not contact me nor will thy fix the issues. Do not buy a vehicle form auto star.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Overpull of credit
I arrived at the lot with a preapproval from Capital One and had inquired about a car on their website posted for a particular price. When I got to the lot, they stated that it was the wrong price and gave me a new price that was $1500 higher. Once we negotiated about that, they decided to honor the original price listing. Repeatedly, I told the salesman and the credit manager that they could only send my credit application to Capital One. Today, after checking my credit reports, they sent my information to 4 other loan providers. Everyone beware, they do not respect your wishes and try to trick you into paying extra while driving your credit score down. I had done a review yesterday previous to knowing the full details. Buyers beware, take your own outside financing and do your research before visiting this lot.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Cindy, thank you for bringing this issue to our attention. We sincerely apologize for any trouble that occurred. You are absolutely right that no one should have run your credit without asking, even if their intention was to try and find a better deal than originally brought in. It's inexcusable and we are sorry that they did not listen to your concerns and desires. We will be addressing this with the team to ensure it does not happen again moving forward. We hope this does not dissuade you from working with AutoStar in the future and that we can give you a better experience. Again, we are truly sorry for any trouble you may have experienced.
Great Service!
I saw the Tahoe on the lot... the title was not available yet (recent trade). Dee said she’d call as soon as they received.... she did exactly as she promised and now it’s mine! It was a very easy, hassle free process. Tahoe only came with one Key/fob set, they had another key and fob made for me at no additional cost. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your review! We appreciate your business and are happy the Dee from our West Asheville team was able to help you get into that Tahoe as soon as possible. Hope you are enjoying the new car!
Great experience!
The people were friendly. I felt like they were honest and worked hard to get me in the car I wanted. I didn’t feel rushed to make a decision but they worked very quickly to get the deal done. I couldn’t be happier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for taking the time to leave a review! We appreciate your business. We're so happy our West Asheville team was able to give you a great car buying experience!