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AutoStar of Sylva

(640 reviews)
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Awesome Service

We were very pleased with the service that we received at Sylva AutoStar. Shane King treated us like family. Shane was very helpful and was determined to get us into the truck we wanted. He went above and beyond to make this experience a great and easy one. We would definitely recommend going to Shane for your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Difficult situatipn made easy!

I had a difficult situation going in to purchase a car and Shane worked with me to make it happen. They found financing for the vehicle and I was out the door in a short time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The way car buying should be done!

I recently purchased a 2014 Mazda from AutoStar in Sylva and found the process surprisingly easy. Shane was very helpful but not pushy. He listened to what I wanted and even got me to think outside the box. Even with bad credit from a previous situation I was treated with respect! Thanks Shane and Ethan for making the process pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Couldn't ask for more!

We were so pleased with the service that we received at Sylva AutoStar. Shane King treated us like family. He was sensitive to our needs and understood our budget. Also, the paperwork was seamless. We would definitely recommend this dealership and Shane to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!

I knew what I wansted when I went on the lot and was greeted by Shane. He took my wish list and was determined to help find the car I was looking for. I had driven my last one until it totally gave up. I am a nurse and a mom of year round travel ball boys therefore needed something that goes year round, 4X4 yet easy on gas... after researching I had decided on a Jeep from consumer reviews... I also wanted white.. Shane made sure he got my wish list checked off very timely, the same day actually and worked with the bank to get all I needed timely! I'm very thankful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Customer Service

Great deals. Great customer service. Terrance and Amanda welcomed me and my family with open arms. I recommend anyone looking for a vehicle to go to Auto Star. It was one of the best decisions I've made thus far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Friendly

My experience with auto star was above and beyond. Shane was friendly, knowledgeable and made the whole experience of buying my car that much smoother. I would recommend auto star and specifically Shane because his approach to finding my perfect vehicle was phenomenal!!!! A++++++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Prompt, and professional

I had an excellent experience with Shane purchasing a full size pickup truck. He went above and beyond finding me the vehicle that I really wanted. After the sale customer service is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Really Nice People

The staff is really kind here. They are always there when I have questions. I felt welcomed whenever I walked in there. And it was indeed a pleasant purchasing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It was easy, quick and painless to get a new car with Shane

I had already went online, picked out and decided I loved the Chevy Traverse we bought before I even left the house lol I looked around but that's what I wanted. We had to kill an hour so we drove it to Cherokee to show my dad. When we got back it was time to sign take a picture and go home ! lol I would recommend Shane anytime for any vehicle need you have!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.