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Crossroads Ford Fuquay-Varina

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (403 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Fuquay-Varina from DealerRater.

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Great Dealership!!

Excellent experience!! The sales staff was very helpful and accommodating of my desire to test drive different trim levels. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kyle, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Great service. Got me into service on a moments notice...

Great service. Got me into service on a moments notice and performed the service in timely manner. Staff is friendly and outgoing. Provides free lugnuts when mine were discovered faulty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience, very professional and helpful to pick a...

Great experience, very professional and helpful to pick a good reliable SUV Ford Explorer Limited.. Thanks for Greg and Derek. At Cross Ford Fuquay varina.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and professional

We bought a car at this dealership for the first time. We found the car advertised and was treated fairly and professionally. The salesman, Hank, as well as the rest of the staff were friendly and efficient processing our transaction. We would definitely recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great car buying experience

With so much vehicle information available on the internet, I was skeptical that I needed to work with a sales person to buy a car. With Crossroads Fuquay I was able to work with a team of people to get the Explorer I wanted. From the internet team follow-ups to the in person test drive and final paperwork the entire process was smooth and fun. The personal touch from Kent and Frank made the difference and Crossroads will be the first place I?ll go for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shawn, thank you for your kind review; we are happy to pass along your comments to the team here at Crossroads Ford of Fuquay-Varina, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Crossroads Ford Fuquay Varina, NC

I moved here in February and have been there twice for service. Excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crossroads Ford of Fuquay-Varina, Inc. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Crossroads Ford of Fuquay,NC did a great job on our...

Crossroads Ford of Fuquay,NC did a great job on our recall issue on our 2018 Fusion..picked our vehicle up and returned it..great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The prices at this dealership are incredibly high esp on...

The prices at this dealership are incredibly high esp on SUVs compared to Honda, Hyundai, Subaru, Kia, almost any other brand. They're giving rebates off escapes still 33,000. Ridiculous!!!! And the lower trim levels give you nothing for your $$$

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Warren Butler

I had visited FV Crossroads a while back.. I had told Warren what I wanted. He found a comparable Fusion, waiting for me to try. I drove no it; purchased the same day. I have driven Fusions for 13 years - great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nancy, thank you for your review and congratulations on your new Fusion! We hope to be of service to you again! Take care!

Another good service

Always reliable and I never feel like I'm being "sold".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jeffrey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!