Reviews
Write a reviewOur servicing experience was great. When we arrived for...
Our servicing experience was great. When we arrived for our appointment, the paper work was ready and waiting. Our car was taken in right away. We elected to wait. The waiting area is very nice and the wait time was what we expected. The staff was very friendly and very knowledgeable. We were very happy with the servicing. Job well done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
F150 service
Paid premium for CPO vehicle. Purchased comprehensive warranty for well over $2k. Took vehicle in for specific repair (wheel bearing). Check in response was "diagnostic fees" and "maybes" rather than verification of coverage. I took this approach as a WARRANTY DODGE and lost my patience which I later apologized for. In the end the repair was completed satisfactorily under warranty as expected. (Note to dealership: salespersons can do the best job but service customer relations determines if there will ever be a REPEAT sale)
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Ford customer for 37 years
I have had a lot of experience with the the people at this dealership. I have been treated fairly and with respect in all this time.. I have never had to go back with a problem a second time. The people in the service department have always bee able to explain any problems I have had with my cars which has been very few. I would recommend this dealership to any one..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service Department
Thank-you as always. I have had my vehicles there before for service and I will not go anywhere else. Thank-you Scott!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford of Fuquay-Varina for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
NEW TRUCK PURCHASE
GREAT SHOPPING EXPERIENCE, KNOWLEDGEABLE STAFF WHO POSED NO PRESSURE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!
I recently had service done at Crossroads Ford in...
I recently had service done at Crossroads Ford in Fuquay-Varina, NC. The team replaced the recalled air bags and also did the state required inspection. I received shuttle service back to my home and also returned to take me to dealership when work was finished
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ford Explorer Expereince
Met with GM, Scott and his team made our decision an easy one. We are now enjoying our Ford Explorer Sport.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
2015 Focus work
Had recall and warranty work done. Everything went well and am happy. Drop off was simple and pickup was simple. They did what they said they would do; no surprises or getting the runaround.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My best customer experience ever
On time and friendly customer service . They even inspected my car one less thing to worried about
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eva, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Good service
All went well with my service issue..was a simple problem and they showed me how to avoid it..seems ok now and no problem
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair