Crossroads Ford Fuquay-Varina

Upfront and on target with initial estimate . Kept me informed as work progressed. The only challenge was getting calls through to the Service dept to set appointment and return their calls. Overall a very good experience and will be going back.

Had a sensor throw up the "gold wrench" indicator on my 2012 F150. Took into to crossroads and they quickly determined that it was a wiring harness to the automatic transmission that had gone bad and unfortunately it was not covered under warranty which was going to cost me over $1000 in parts and labor and the part was a special order part. They lent me a brand new F150 for the week which was a pleasant surprise while they waited on the part. On the day of the repair I received great news that the part/labor warranty had been extended to 150K miles which put my balance to zero. I am not sure if they made my case to the manufacturer or what happened in the weeks time, but I sure appreciated them being the customer advocate !

GM Scott Salzman and Internet Sales Consultant Joseph Reinis treated me very well, thanks to prompt, accurate pre-sale email quotes and delivery of my 460 HP hot-rod! The experience was no-pressure, professional, polite, and attentive!

The service dept has been very good here. i have only had oil changes done, but when there is a problem i will bring it here to be fixed.

Pleasant and attenative staff. Always enjoy visiting dealership for service.

I have a 2004 F-150 and was nervous about having some possibly major repairs done at an unknown (to me) dealership. They exceeded my expectations and I will be using them again. They communicated in detail, kept me in the loop, didn't try to sell extras or warranties, and performed excellent work as quoted.

I bought may transit van in December. There was a rebate for shelving once I purchased it and had it installed by an outside vender. I turned in my receipt 3 times and still have not received my rebate. I took my van in to get an oil change. I had an appointment set up ahead of time. I told them I would be waiting for it when I set the appointment and also when I dropped it off. I still waited 1-3/4 hours for a simple oil change.

This is now the third car I have purchased with Crossroads. I keep going back because the service is amazing and they do what they can to make sure I am happy with my purchase, service, etc. I will continue to keep my business with them!

Have bought several cars here. they always take care of me.

Awesome Dealer ship, Manager was awesome to deal with, Took care of things Promply