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Crossroads Ford Fuquay-Varina

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (402 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Fuquay-Varina from DealerRater.

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Good selection of cars , friendly people , easy to deal

Good selection of cars , friendly people , easy to deal with made the buying experience fun and I will definitely recommend this dealership to my family and friends !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had excellent service with an electronics issue; not

Had excellent service with an electronics issue; not always the easiest to solve. The staff was very helpful providing transportation to home and back. They also made sure my extended warranty covered as much as possible of the work. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Since I no longer needed the large F-250 to haul a

Since I no longer needed the large F-250 to haul a camper, I wanted to trade it in on a new F-150. I received a very fair price and everyone I dealt with was professional and courteous. I especially liked how everyone at the dealership worked as a team. The trade-in and purchase were both handled as a team effort. I would not hesitate to use their services again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Ivan was very helpful both before and after I have gotten

Ivan was very helpful both before and after I have gotten my Bronco!!! Love my Bronco!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Maverick Purchase

Friendly staff, made me feel like a valued customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Freda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

They had my vehicle for over 6 weeks to see what was

They had my vehicle for over 6 weeks to see what was wrong with the charging system. I constantly had to reach out to them to find out what was going on and I kept getting told that they were still working on it. The last call that I got back from them was when the person I was dealing with was quitting and he told me that it was his last day. He then said that all they did was change the battery AGAIN and there was nothing else they were going to do to the vehicle. I also noticed that a very expensive tool was missing from the vehicle when I picked it up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

everyone was very knowledgeable and friendly through the...

everyone was very knowledgeable and friendly through the whole process and made it an overall enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

lking023@gmail.com

A wonderful experience,no pressure MSRP paid.No Dealer markups.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Lennox, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

F 150 Service

From the parts counter to the service department i received first rate service. I was kept informed of the progress of my service and an estimate of charges. Great experience !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Jeffrey, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Everything worked out very well. Martin and Sam was very...

Everything worked out very well. Martin and Sam was very professional. Sam was very knowledgeable on my new truck. Thanks a lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.