Reviews
Write a reviewJean-Marie and the entire team at Crossroads Ford Fuquay...
Jean-Marie and the entire team at Crossroads Ford Fuquay Varina we amazing. They gave us a great price and first class service. I will buy my next Ford from them!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My Service Agent was very nice. He gave me discounts and...
My Service Agent was very nice. He gave me discounts and when I researched, their price was much lower than their competitors. The agent also explained the work in detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good overall company, was not impressed with the staff...
Good overall company, was not impressed with the staff at the Fuquay office very impersonal as it relates to customer service.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
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This last experience was great. So many times when I go...
This last experience was great. So many times when I go to a dealership, the people customers meet with present themselves well, but don't know much about cars. They also are very dismissive of any diagnosis you have already done. If I go to a dealership I'm going because they have tooling and expertise I don't have. On this visit my diagnosis and thoughts were give great respect and the service advisor Jordan Morshed was hands on. He came and looked at my vehicle and crawled underneath. The work thus far has been trouble free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional and attentive. Quick oil change too, I...
Very professional and attentive. Quick oil change too, I was out in an hour. It’s true I’ve been waiting for a Ford recall for almost, if not a year, so I’m hoping the parts will be in Soon.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vehicle knowledge was excellent. Robbie Dupree helped us...
Vehicle knowledge was excellent. Robbie Dupree helped us find exactly what we were looking for with no pressure sales. Would definitely buy here again in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This place is awesome! Sales team seemed to truly care...
This place is awesome! Sales team seemed to truly care about my needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After bringing my vehicle in for the fourth time it...
After bringing my vehicle in for the fourth time it finally seems to be fixed. The first two visits I was not impressed with the service from the advisor or manager the manager. The second two visits were with different employees and was finally fixed. I would not have recommended the service department to anyone after the first two visits but would after the last two
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My 2nd truck from Fuquay Ford Awesome dealership I’ll be...
My 2nd truck from Fuquay Ford Awesome dealership I’ll be back to buy the 3rd when it’s time Thanks crossroads Ford of Fuquay-Varina
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am new to the area and hated leaving my previous...
I am new to the area and hated leaving my previous dealership but soon found out that the people at Crossroads Fuquay are amazing! The service department is great and when I started thinking about a trade the salesman was extremely helpful and patient without being pushy. The sales manager and financial person were also wonderful to work with. I love my new vehicle and my new dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car