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Crossroads Ford Fuquay-Varina

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (403 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crossroads Ford Fuquay-Varina from DealerRater.

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Jean-Marie and the entire team at Crossroads Ford Fuquay...

Jean-Marie and the entire team at Crossroads Ford Fuquay Varina we amazing. They gave us a great price and first class service. I will buy my next Ford from them!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My Service Agent was very nice. He gave me discounts and...

My Service Agent was very nice. He gave me discounts and when I researched, their price was much lower than their competitors. The agent also explained the work in detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good overall company, was not impressed with the staff...

Good overall company, was not impressed with the staff at the Fuquay office very impersonal as it relates to customer service.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Consumer response

https://dbknews.com/2021/09/13/maryland-football-recruiting-fans-joshua-jennings-desmond-cook/

This last experience was great. So many times when I go...

This last experience was great. So many times when I go to a dealership, the people customers meet with present themselves well, but don't know much about cars. They also are very dismissive of any diagnosis you have already done. If I go to a dealership I'm going because they have tooling and expertise I don't have. On this visit my diagnosis and thoughts were give great respect and the service advisor Jordan Morshed was hands on. He came and looked at my vehicle and crawled underneath. The work thus far has been trouble free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and attentive. Quick oil change too, I...

Very professional and attentive. Quick oil change too, I was out in an hour. It’s true I’ve been waiting for a Ford recall for almost, if not a year, so I’m hoping the parts will be in Soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vehicle knowledge was excellent. Robbie Dupree helped us...

Vehicle knowledge was excellent. Robbie Dupree helped us find exactly what we were looking for with no pressure sales. Would definitely buy here again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This place is awesome! Sales team seemed to truly care...

This place is awesome! Sales team seemed to truly care about my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After bringing my vehicle in for the fourth time it...

After bringing my vehicle in for the fourth time it finally seems to be fixed. The first two visits I was not impressed with the service from the advisor or manager the manager. The second two visits were with different employees and was finally fixed. I would not have recommended the service department to anyone after the first two visits but would after the last two

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My 2nd truck from Fuquay Ford Awesome dealership I’ll be...

My 2nd truck from Fuquay Ford Awesome dealership I’ll be back to buy the 3rd when it’s time Thanks crossroads Ford of Fuquay-Varina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am new to the area and hated leaving my previous...

I am new to the area and hated leaving my previous dealership but soon found out that the people at Crossroads Fuquay are amazing! The service department is great and when I started thinking about a trade the salesman was extremely helpful and patient without being pushy. The sales manager and financial person were also wonderful to work with. I love my new vehicle and my new dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.