Reviews
Write a reviewThe dealership is great.
The dealership is great. Service was great too. Loved the little video of them working on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Cape Cod, A Premier Company! Matthew Laughead - Service Manager mlaughead@drivepremier.com
Everyone I have ever dealt with over the years.
Everyone I have ever dealt with over the years. at Premier has done their best with pleasure to accommodate my needs. The work is well explained and trustworthy. The wait time to be expected is accurate . If something unforeseen comes up a ride or loaner car is offered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Mazda Cape Cod, A Premier Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matthew Laughead - Service Manager mlaughead@drivepremier.com
I had a broken tailight on my 2020 CX-5.
I had a broken tailight on my 2020 CX-5. Meghan quoted me about $800 plus tax. I found the part on line for $190. I asked Meghan if they could install it for me if I brought them my part. She said she would call me back. She never did. I found a video that showed me how to change it. It took me 6 minutes. Literally. And the new part is identical to the broken part, down to the writing on the back. I have 2 Mazdas that I have been servicing with you religiously. I will think twice about returning. You should be trying to help out your customers, and not try to make every last dollar from them.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Corey German - Service Manager cgerman@drivepremier.com
I got my tires changed here, Megan was great!
I got my tires changed here, Megan was great! No complaints for the entire process. I will definitely recommend Mazda Cape Cod to a friend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Megan met your expectations. Thank you again for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as one of our valued customers for many more years to come! Matthew Laughead - Service Manager mlaughead@drivepremier.com
Staff is pleasant and professional.
Staff is pleasant and professional. Facility is spotless. Waiting area offers comfort in a variety of ways. I trust that my vehicle is safely maintained and I believe they will ensure that any issues will be promptly brought to my attention.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matthew Laughead - Service Manager mlaughead@drivepremier.com
Very helpful and efficient process, great communication.
Very helpful and efficient process, great communication. The tech specialist helped answer follow up questions and requested document ion was issued. Grateful for the assistance!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matthew Laughead - Service Manager mlaughead@drivepremier.com
Nice place , everyone is great!
Nice place , everyone is great! Surprised no sales people stopped by to see if I was interested in buying a new car .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Michael! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Cape Cod! Matthew Laughead - Service Manager mlaughead@drivepremier.com
Very quick and best service ever!
Very quick and best service ever!! Love the video of the service being completed letting you know how things look
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mazda Cape Cod, A Premier Company. Matthew Laughead - Service Manager mlaughead@drivepremier.com
Pleasure to have service done.
Pleasure to have service done. Scheduled an appointment and service was done on time s promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mazda Cape Cod, A Premier Company, we look forward to having you as a valued customer for many years to come! Matthew Laughead - Service Manager mlaughead@drivepremier.com
Great customer service beautiful facility Answered my
Great customer service beautiful facility Answered my questions Will be back for next oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kathryn, It's great to hear that Megan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Cape Cod, A Premier Company! Matthew Laughead - Service Manager mlaughead@drivepremier.com