Braman MINI of Palm Beach

It took over an hour to drop off my MiniCooper for its yearly service. I spent 3 mins of that time with an agent, the rest of the time waiting. No chairs to sit on and the waiting area is quite far. Unless you stand there they will forget you. I pray I do not have to go back soon, what a waste of time. I will not even get into the loaner that was provided. I dread going back.

We had our second key fail on our mini, so we went to the dealership to purchase a replacement. This small key fob cost over 330.00. The next day the valet found he could not use the key in the usual manner to start the vehicle, it had to be inserted into the vehicle to work. It turns out that in order to have this fob function like the original, it would cost an additional 50.00 to have it programmed to do this. It is bad enough to have to pay such a ridiculous price for a key, but to have the dealer hold it hostage for an additional cost is absurd. I now understand why the dealership has such a luxurious space, and I am angry that I have to help pay for it by such tactics.

I always scheduled my mini for service here. It never fails that I end up waiting for hours just for a simple oil change and inspection. Sometimes, I end up having to leave my car there overnight! Apart from the ridiculous wait time, the price is horrendous. They will charge you and arm and a leg just to change your oil--truly a gimmick here at Braman to take more money out of your pocket. If you're getting more than an oil change, bring your savings with you, they will want those as well (That is if your car is not in warranty) I am not rich by any means, but I am a loyal costumer. Once you're out of that maintenance warranty, you're on your own with an expensive bill and they are not willing to help you with it in any way--not even a payment plan. I had a maintenance scheduled for this Saturday that was going to cost me at least $300. I decided to cancel it and go to Foreign Affairs Auto instead. I am so thankful I did--they're just as certified, excellent costumer service, you can actually see your car being worked on, and not to mention fast and accurate service!! I will never take my mini to Braman again, and neither should you if you live on a budget. The only reason why I gave the two star rating is because they give you free food while you wait--the only great thing they do for you.

Tom was very helpful and pleasant even though he knew I was only interested in a test drive of the Clubman 4 door. Knowledgeable and patient, I think his efforts were above and beyond. Thank you Tom,

My wife and I were visiting from the Niagara Falls area and visited the dealership only to test drive a mini. Tom Rice was very accommodating,friendly and informative and after a test drive(we loved the mini) he told us about a 2013 with 4500 miles,that was just taken in. It was love at first sight! I must say that my wife and I are very fastidious. A GOOD deal won't do it. It has to be a GREAT deal. After some haggling,we agreed on a (VERY) fair price. There were a couple of issues and concerns we had as out of state buyers, but Tom and Shawn worked quickly and efficiently to resolve them. They delivered on every promise made and now just days after walking into Braman Mini, we are having our new "baby" shipped back home. Alex in finance was very helpful also. I would highly recommend this salesman and sales mgr. to anyone interest in a Mini Cooper.

COULD NOT MEET MONTHLY PAYMENT REQUIREMENT DUE TO TRADE UPSIDEDOWN HOWEVER GARY WAS A GREAT HELP WENT OUT OF HIS WAY TO MAKE PROCESS PLESANT, COMFORTABLE AND RELAXED

Gary was very helpful. He didn't try to sell me what I wouldn't need. He focused on all of my needs in a new Mini.

Purchasing (making a deal) was seamless (as Sales Mgr didn't play any games). As for service, the Dept ordered need parts & expedited them. The work performed was quality & car was ready when promised. The ONLY negative was the poor Customer Service at Enterprise Rental on premises. One shouldn't have to (sit) wait over 30 minutes for a rental. Otherwise it's a FIVE STAR place!

Service was excellent as always. no problems. we Were given a loaner and our car was done in one day . So all in all not major problems and car is running fine.

My Mini representative Ralph at Braman Palm Beach always makes my visit great! Thank you