Ferman Buick GMC

We went here to purchase a car, we informed them we are pre-approved through our credit union 100% so it is or should be a No Brainer then, WELL, lol,,not even that is easy anymore when your dealing with a finance guy that has greed on the brain and puts that before a customer, a sale and even one of his salesman. It is SAD. All we wanted was to purchase that car we called in about, already agreed on a price, saw 23 good and clear pictures of it on Autotrader and loved it, took a Bank draft there for the full amount and i will be darned, it was still not good enough, the finance Mang. says o, come on, give me 5 min and allow me to at least try and save you some more money by putting you through MY Banks. LOL, Come on,now, really?, that 5 min went into 45 min sitting there waiting, which went into *I will call you tomorrow with the results* (And then shotgunning our credit and lowering our score even more by sending us to many different banks (WHICH WE SPECIFICALLY ASKED HIM NOT TO DO) and remember, we already had a bank draft for the full amount in hand already. Well tomorrow went into 2 days and then into 3 days and no return calls from that Finance Mang. after we called him 6-9 times in 3 days leaving voice messages with NO Return calls from him at all until i was forced to be the Bad Guy and leave him a nasty voice message on day 3 as to if no return call today from you, i will hit the reviews and call your boss. All this time we have the car in our possession but our draft and paperwork sits on his desk awaiting his promise to save us money by getting us financed through his banks. What a disrespectful, greedy finance mang. I will say that we have purchased our last car ever from these folks because of that finance Mang. not even returning our 6-9 calls in 3 days, then finally we get him on the phone on day 3 and his excuse was *I was in a meeting, sorry*, lol, no problem bro, you just cost your salesman another sale that my wife was gonna purchase this week also from them. I would hope that this finance mang. is able to realize that he almost also lost this sale as well due to his unprofessional and uncaring as well as lack of any attention at all to us as customers. I bet he couldn't care less. The Salesman was great though. AGAIN, OUR SALESMAN WAS GREAT THOUGH 100%, TY SAMMY

I leased a 2013 Buick Enclave from Ferman Buick GMC and had my vehicle serviced there for the past three years. The service department manager, Staff and service personnel are some of the most professional people I have dealt with in the past 50 years. I have been totally satisfied with the service department and would recommend them to anyone I know. The sales and finance department personnel are real experts in their field. Their professionalism coupled with job knowledge is unmatchable possible unmatched. Jason, the primary salesman I dealt with is a person to be trusted as a up front and straight forward salesman. Both Jason and Kevin are differently a credit themselves and Ferman GMC Buick. I would not hesitate to recommend Friends and family to Ferman GMC for buying, leasing and servicing Vehicles.

This was my first new car in 10 years and my first american car. I was completely satisfied with the service I received. Rick and Todd at the Wesly Chapel Buick Dealer have been extremely wonderful in providing me and my hysband Earl excellent service. I think my husband has been swayed to get our company cars from buick now. Awsome work guys!

Kevin Manning Jr./Sales and A.J./Finance are both courteous, helpful, knowledgeable, and great Professionals to deal with. I have purchased/Leased many vehicles in my 47 years and cannot recall receiving such a great overall smooth, satisfied, and easy purchase process. Kudos to Ferman for having employees like Kevin and A.J. on staff; it says a lot for upper management in their hiring and management process. Thanks Ferman for such GREAT CUSTOMER SERVICE!

Great People . Great service . Very friendly. Very helpful.

I am going to make this short and clear . This is the third vehicle with lease from Ferman on SR54 and like the ones before it was perfect. Thanks again and keep up the good work.

I had an awesome experience from start to finish with the guys are Ferman .. They went above and beyond to provide excellent service! I would not hesitate in returning to them.

I'd buy anything from a Ferman dealership! Facilities are beautiful, personnel are knowledgeable and professional, and service is efficient.

I recently bought a new Sierra from Ferman Buick and GMC. The process was easy and quick. Kevin and Luke made it a great experience. The new showroom is a nice upgrade too.

I am happy with the service at Ferman! I recommend searching both sides of the dealership for a vehicle and be sure your salesman is certified to sell all cars and trucks. The customer care is superb.