Reviews
My sales rep Kieran was awesome.
My sales rep Kieran was awesome. He went above and beyond to make sure I was happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jennifer! We're thrilled to hear that Kieran provided you with such excellent service at Gerald Kia of Naperville. Our team strives to go above and beyond for our customers, and we appreciate your kind words. We hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service finished as promised.
Service finished as promised. Pleasant place to wait. Service advisor followed up with car delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Reta! We’re glad to hear that your service was completed as promised and that you had a pleasant experience at Gerald Kia of Naperville. It’s wonderful to know that our service advisor kept you informed throughout the process. We look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
My Advisor was the best.
My Advisor was the best. He worked with me as my schedule changed and got me in and out in a timely manner. Thank you Kyle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Brian! We're thrilled to hear about your positive experience with Kyle at Gerald Kia of Naperville. We strive to accommodate our customers' schedules and appreciate your feedback. We look forward to serving you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
The GM, Anthony Triner, is committed to an exceptional
The GM, Anthony Triner, is committed to an exceptional buying and service experience for all Gerald customers! The sales team, Sal Torres, is knowledgeable, informative and devoted to customer satisfaction. The service team, Dave Chastain, Service Manager, and Greg Brown, Service Advisor, are highly responsive and on top of any service items. The finance manager, Jay El Khatib, was patient, information and got us in and out quickly. Great price, great sales experience, great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional buying and service experience at Gerald Kia of Naperville. It’s great to know that Anthony, Sal, Dave, Greg, and Jay provided you with such dedicated service. We appreciate your kind words and hope you'll visit us again for your future needs. Thank you for choosing us! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Alberto at Naperville Kia was fantastic!
Alberto at Naperville Kia was fantastic! He was knowledgeable, respectful, and made the entire carbine process smooth and positive for me and my family. We purchased the 2025 KIA carnival on site, and the experience from start to finish with seamless. Alberto's professionalism and efficiency to really stood out. We highly recommend him to anyone looking for a great car buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with Alberto at Gerald Kia of Naperville, especially during your purchase of the 2025 KIA Carnival. Your kind words about his professionalism and efficiency are greatly appreciated. We look forward to welcoming you and your family back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
The leases process was seamless.
The leases process was seamless. Robert Samy and Mark Partynski were professional and took extra time to explain everything to us. Great team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Thomas! We’re thrilled to hear that your leasing process at Gerald Kia of Naperville was seamless and that Robert and Mark provided you with excellent service. Our team is dedicated to making sure our customers feel informed and supported. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
A wide variety of inventory and knowledgeable
A wide variety of inventory and knowledgeable professional service. Robert Samy provided excellent answers to questions and valuable insights about Kia.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with Robert at Gerald Kia of Naperville. It's fantastic to know that our inventory and professional service made a positive impression. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I asked to get something done and they told me it's not
I asked to get something done and they told me it's not needed yet I appreciate the honesty
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We at Gerald Kia of Naperville appreciate your understanding and trust in our team to provide honest recommendations. We look forward to serving you again and hope to see you soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Although there was some uncertainty in the scheduling,
Although there was some uncertainty in the scheduling, the team recognized the problem and fixed it. The work was completed as indicated as promised.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We're glad to hear that our team was able to address the scheduling concerns and complete the work as promised. Your satisfaction is important to us at Gerald Kia of Naperville. We appreciate your understanding and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Always a great experience.
Always a great experience. Wait time is reasonable and the accommodations while waiting are great!Service person was VERY GOOD
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Karen! We truly appreciate your kind words about your experience at Gerald Kia of Naperville. We're glad to hear that our wait time and accommodations met your expectations, and it's wonderful to know that our service team made a positive impression. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville