Reviews
Service here is always great, efficient, and timely.
Service here is always great, efficient, and timely. The staff is wonderful, and the waiting area is always clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Susana, for your wonderful review! We're thrilled to hear that you have consistently experienced great, efficient, and timely service at Gerald Kia of Naperville. Our staff takes pride in providing excellent service, and we’re glad you appreciate our clean waiting area. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
It was a smooth and easy experience.
It was a smooth and easy experience. The trim that came off was replaced, oil change and tire rotation were performed. Nate kept me informed on the service and the car was ready when promised. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Keith! We’re thrilled to hear that your experience at Gerald Kia of Naperville was smooth and easy. It's great to know that Nate kept you informed and that your vehicle was ready as promised. We appreciate your positive feedback and look forward to seeing you again for any future services! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
They got me in and out as promised!
They got me in and out as promised! I came for my first oil change since purchasing my Kia in July and they did a great job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback! I’m glad to hear that we were able to get you in and out quickly for your first oil change after purchasing your Kia. I strive to provide excellent service at Gerald Kia of Naperville, and I appreciate you choosing us. I look forward to seeing you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Danny, Carlos, Nick and Jay made us feel like we mattered
Danny, Carlos, Nick and Jay made us feel like we mattered and got a great deal. Danny was new but made sure we got excellent service. Carlos made it hard to say no with great offers. Nick spent considerable time helping us and this wasn't even his sale. Jay took time to explain everything and make sure we were comfortable with our decisions
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gerald kia Naperville always treats you nice everyone is
Gerald kia Naperville always treats you nice everyone is very respectful and helpful. I was always updated about my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Viviana! I truly appreciate your kind words about our team at Gerald Kia of Naperville. It's wonderful to hear that you felt respected and well-informed throughout your experience. I look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Bryant was great to work with.
Bryant was great to work with. buying experience was quick. I am having problems with the car and the follow up from Bryant and your service manager have been great. Hopefully the extended warranty will cover the issues. I will keep everyone updated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Martin! We're delighted to hear that you had a great experience working with Bryant and that the buying process was quick. It's also reassuring to know that our team is providing you with the support you need regarding your car. We appreciate you keeping us updated and hope the extended warranty will cover the issues. Should you need further assistance, please don't hesitate to reach out to us at Gerald Kia of Naperville. We look forward to serving you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service advisor was well informed and gave clear
Service advisor was well informed and gave clear explanations as to the service to be provided, including the recall. Car was actually ready for pick up earlier than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gerald, for your wonderful review! We appreciate your kind words about our service advisor and are thrilled to hear that your car was ready earlier than expected. We strive to provide clear communication and efficient service at Gerald Kia of Naperville. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Rob was helpful and patient with me finding the exact
Rob was helpful and patient with me finding the exact MY25K5 GT Line AWD I was looking for. Upon vehicle handoff he thoroughly walked me through the vehicle features and functions addressed all questions I had and left me very confident in my purchase from Gerald Kia of Naperville. Thank you, Rob. - Milena Pisano
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Milena! We're thrilled to hear about your positive experience with Rob at Gerald Kia of Naperville. It's fantastic that he could help you find the exact MY25K5 GT Line AWD and ensure you felt confident in your purchase. We appreciate your feedback and look forward to assisting you again in the future! Enjoy your new vehicle! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Dave Chastian The service manager is top notch and his
Dave Chastian The service manager is top notch and his team. It's always a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michael! We truly appreciate your kind words about our service manager and his team at Gerald Kia of Naperville. We are glad to hear that you have consistently had a great experience with us. We look forward to serving you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
They explain what they are going to do and how much it
They explain what they are going to do and how much it might cost, before they start the work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We appreciate your feedback and are glad to hear that you found our service at Gerald Kia of Naperville to be clear and transparent regarding the work being done and the associated costs. Your satisfaction is important to us, and we look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville