New Country Mini

If I had not already decided on a Mini for my wife I would have walked out immediately. The staff were not interested in talking to me until I told them that my next stop was going to be at the Fiat dealership. Suddenly the sales manager was interested in selling me a car...I thought that was why they were there. We were promised the moon in after sale service. Nothing could be farther from the truth. I will keep this short but they allowed my wife to drive off their lot with an obvious safety issue with nothing more than a rude remark. Their maintenance program is nothing but a joke. The rest of the regular warranty is not much better. Do youself a favor and shop elsewhere.

I will never shop at New Country mini or BMW again. I got a mini lease and these guys are a bunch of folks with sell quick characters and are really interested to just get you to sign the bottom line. During the lease signing process they try to get you to buy a extras that you do not need and then at end of lease they are rude and make you sit for hours. Then look for anything to charge you for. A fellow named Chris found it offensive that a customer actually asked him directly to check back in the lease vehical. He sits in a shady glass office in the BMW building. He said no time very busy. And there were maybe few customers in the building. So I walked over to the mini showroom they put me in contact with Jeff who would not even get off his chair and meet a customer. Between Chris and Jeff I figure they think they are better than the customer having them shady glass windows they sit behind. Really silly as I was wconsidering to take another lease and these two were too preoccupied to pretending to be working. After signing the lease three years ago at that time no one said thanks for the business and then on return of the car three years later the folks a New Country never asked how was it, or can we get you another car, or thanks for the business. So I figure since this happened over a span of three years and got similar behaviors across departments this is just the corporate culture of New Country dealership in Hartford.

This was a GREAT experience. The Mini dealership is laid back and inviting. And Joe was fantastic, from email lead to delivery. Got the car I wanted for the price I wanted to pay, it couldn't have been easier or better! Thanks!!!!

The sales experience is outstanding. The sales executive we dealt with was conscientious and thorough in every way..... That conduct does not extend to the service department.

Went to New Country Mini after visiting another CT Mini dealership that seemed pretty apathetic to have my business. I called Joe Salda directly after reading reviews on this site and couldn't be more pleased with the experience that I had. From initial contact, Joe was helpful and accommodating, listened very carefully to my questions/interests and had a fleet of MINIs ready for me to see when I arrived at the dealership. I ended up surprising myself by choosing a color that I didn't think I liked before, and Joe got the car ready to go in no time and even helped me add stripes to it. I was in and out in about 3.5 hours and that included a long time on the phone with my car insurance working through a silly admin issue on the insurance side. Joe even humored me with a parking lot manual driving refresher before I pulled out on the open road. We recently bought another car (different make & dealer) from a very nice salesperson but Joe was the best sales professional we dealt with in meeting with about 8 dealerships across 3 makes of cars. DEFINITELY go see Joe at New Country MINI.

Whoa I have to think of at least twenty five words or my review doesn't count? Such pressure. Customer Service/ Friendliness Great. Helpful not at all aggressive. Overall Experience It was good. I'm taking a point off for trying to sell me paint protection which from my understanding is snake oil. Price I believe I got a good price, although it might have been average. -1350 under msrp

I Bought my new Countryman from Joe Sajda; he was friendly, attentive, knowledgable and professional. No hard sell and no attitude; overall it was a great experience

Worked with Joe online to by my new Mini Cooper S Hardtop, couldn't have been easier! All the staff at New Country Mini were a pleasure to deal with!

This must have been the lowest pressure I had ever experienced in buying a new car ever ( about10 so far) the entire staff was friendly before, during and after the sale. I must have asked about 1000 questions about the Mini Countryman all were answered professionally and thoroughly. I would recommend the dealership highly for your Mini Buying experience, what ever the model.

What can I say?  I love my MINI and it's spoiled.  Because of that the service dept at New Country MINI is awesome and they really go out of their way to take care of me and my car.  It's like taking your car to a good friend.  The folks there are easy to work with, make sure the work is done and have gone so far as to get me a rental car when my car needed more time on a repair.  The service warranty on the car is already awesome and the service from New Country MINI is above and beyond as far as quality and professionalism!  I recommend them whole heartedly!