New Country Mini

Joe is by far the best dealer I have ever worked with. He is very smart and know his stuff. He helped me out alot when it came to choosing the best Mini to fit my familes needs. The staff at New Country Mini is very professional and helpful. I would reccomend them to anyone you know!

I would recommend anyone going to this dealership and asking for Joseph Sajda. He is absolutely wonderful and knows his mini's. He shows professionalism and you walk away with a smile and the confidence that you made the best choice ever!! A++++++++

The dealership was very perfessioal, had friendly staff and was clean. The staff came right over to us and checked in several times after the purchase.

I already own a MINI, but am thinking about buying a new one. This would be my first new car purchase. I know Mike from being at events around the great MINI owner's community, so I visited him to inquire about new MINI sales. Mike was patient while I poked around inside all of the cars, answered all my dumb questions, and let me test drive a Clubman they had on the lot. Then we went back to his office and spent a long time talking about options and pricing. He took the time to really show me what I wanted to see, and talk to me about all the questions I had about buying a car. He really loves what he does, and you can tell he has a lot of fun working for MINI. He's no-pressure, and really cares about the people he does business with. You can tell that due to the fact that he is on a first-name basis with many of the customers he has done business with at New Country (particularly when he worked in the service dept.) As for the dealership, it was clean and attractive, and had a nice assortment of cars with all sorts of features to check out. There are plenty of cars parked out front, a handful inside the dealership, and a whole bunch more parked out back. I haven't decided wether or not I'm buying one (my own preference, not because of the dealership), but if I do, I'm going back to Mike at New Country.

I went there to service my mini. I was greeted with great professionalism and friendliness. They made me feel comfortable. I was explained everything with details and gave me A few options. Service was completed in a timely manner and everything was fixed correctly the first time. Very happy with them.

Otto was a super helpful sales rep. He was really knowledgeable about all of the minis, not pushy in the slightest, a pleasure to deal with.

I leased a "top of the line" mini cooper clubman from this dealer. When I turned the vehicle in [to the BMW offices across the street], I was informed that there was "wear and tear", specifically bald run-flat tires, a nicked windshield and some cracked trim. Good thing I was talked into buying their "safe-lease wear and tear insurance" at the start of the lease, right? Wrong. When I presented the proof of this insurance information to the gentleman that appraised this "wear and tear" at turn-in, he said, "I don't need to see that. You send a copy of that to the mini financing company when you receive the invoice." Hey, call me naive, but that's what I did. Now the financing company says I need to bring this information to the dealer to remove those costs! Is one hand talking to the other at this place? This guy was lazy and didn't want to do the work, especially since I wasn't going to lease or purchase another vehicle from them (a $350 "disposition fee" by the way). Now I'm stuck doing their job. Do yourself a favor and go elsewhere to get a mini or a BMW. I never had any problems with the service department though. It's not their fault that the xxx car has plastic accessories that cannot handle a New England winter.

I had a great experience buying a new vehicle at New Country MINI. Joe was a very down to earth, easy to talk to guy and he is very knowlegeable and helpful. Rick was great, too. I have nothing but great things to say about my entire experience at New Country MINI.

Lip service not actual service. I purchased my Mini, which I love, from New Country. However, the service at New Country has been poor at best. When I picked up my new car my first experience was to almost get killed. No exaggeration! The car went into reduced speed safe operating mode just off the on-ramp entering I-84 near the dealership. I limped back to New Country and was assured they had inspected it properly. A loose battery cable was the problem…..Hmmm. I think if they had properly inspected it I would have not been nearly creamed by an eighteen wheeler. <P> Next, when I arrived home, I removed the roof racks and storage box only to find that when opening the box for the first time the lock failed -- the key could not be removed and the box could not be locked or securely closed. Obviously the box had never been unlocked/opened/inspected or this defect would have been easily found. All of this I could get let go of. After all, who knows -- perhaps they were having an off day when my car came in. <P> I made an appointment to have the lock fixed and deal with some other small issues. They called to tell me the lock was broken and a replacement would have to be ordered. I said OK, I will pick the car up. Just remove the box, hang on to it, fix the lock, and call me when the job is done. I was quite surprised to be told no, “we can't do that.” I would have to return with the car and wait while they fixed the defective item they sold me -- very inconvenient for me. <P> I allowed as that did not work for me but they were quite insistent that there was no room to store the box. Hmmm. No room in a car dealership for a surfboard sized box ???? Then I was told they couldn't remove the box as there was no one there qualified to do it. ????? Hmmm. I did it myself at home. ???? Bottom line -- inconvenient for them is no good, but inconvenient for me, just fine. <P> When I picked up my car I asked to return the defective item and was told I would have to speak with a manager that was not there. However, I could wait if I wanted to. I guess this manager did not have a mobile phone. I asked that he call me when he returned so we could discuss the matter. Needless to say, there was no call.<P> End game -- 3+ weeks later, no call to say the part is in (they said one week) and no call from the manager to discuss a return/exchange. So when at New Country they ask you if they can help you, remember what they really mean is, “can we do anything for you we were going to do anyway.”<P> I paid $46,000.00 cash for a fully tricked out Mini so I do not think I am a bad customer to have. I am about to buy another car. This one a BMW as I have been a BMW owner off and on for many years. My current BMW is really just a toy, a $30,000 motorcycle. I will not be buying at New Country BMW and cannot recommend that you do either. (Originally posted September 12th 2011 but somehow removed.)<P> 9/21/11 Updated We are now well over 30 days waiting for my lock. When queried today I was told it took an extra 6 to 10 days as it had to come from Germany. But it did show as having been ordered. Just another 6 to 10 days I was told.

I was at the dealership at 1pm. Nobody from the staff was visible. I made a few circles until I bumped into a service guy who was friendly enough to guide me to Mr Eckart, who was on the phone. My conversation with Mr Eckart left a somewhat absurd feeling - it was me who led the conversation and I tried to buy a car very much. But I was met with such unwillingness to sell me the car that I left and bought it in a different location. Truth to be told I was a bit afraid to meet a too assertive salesman, but that was a complete opposite scenario - a salesperson totally uninterested in selling a car.